Artificial Intelligence news stories
Is your chatbot bringing down the customer satisfaction score?
The top 10 reasons why chatbots are failing to meet customer expectations and what you must do to avoid that.
Pressure on orgs to up their data analytics game - study
A recent report from Sisense highlights data transmission, analysis, and risk management remain top concerns for data professionals in APAC.
Gartner unveils key emerging tech to watch in 2022
"Such technologies present greater risks for deployment, but potentially greater benefits for early adopters," says Gartner.
Hands-on review: Eufy Wire-Free Dual Cam Video Doorbell 2K
We have had our house secured by Eufy products for over seven months now. We love the brand, and it has never let us down.
Exclusive: NZ-based DEFEND offers global cyber protection
DEFEND supports customers in 66 countries across the globe with a relentless focus on ensuring that every dollar spent on security provides a meaningful return on investment and reduces cyber risk.
The essential guide to digital transformation by SolarWinds
Digital transformation is a buzzword thrown around all the time by companies, but what does it actually mean and why is it important? SolarWinds breaks it down.
Why smarter healthcare depends on data and automation
The pandemic has acted as a fierce catalyst for change. It’s strong-armed industries across the globe to embrace a world of new. Nowhere is that more evident than in healthcare.
Runecast's award-winning platform future-proofs businesses
Runecast provides both security and operations teams with what a few industry experts have called a 'must-have' solution.
Oracle unveils AI-powered application to automate sales
Oracle has unveiled the next generation of Fusion Sales, an application that automates sales and identifies the opportunities worth pursuing.
Smarter CX solutions to drive business transformation in Australia
AI is now being used in at least one business function by 56% of companies worldwide. Of these, contact center automation is the third-most prevalent use.
Dynatrace enhances multicloud analytics capabilities
Dynatrace has enhanced its analytics capabilities for modern multicloud environments by unifying its AI-powered log analytics with its digital experience monitoring capabilities.
Million dollar funding injection set to drive Servicely's overseas expansion
Australian AI platform provider Servicely has announced a $1.2 million funding injection that will look to target a significant overseas expansion.
How to make Artificial Intelligence work for your company
Accenture's report finds only 12% of nearly 1200 companies worldwide have advanced AI to transform their business. How do you ensure you're one of them?
Cyara rolls out comprehensive, automated chatbot feature
Cyara has unveiled new chatbot testing features with the latest release of Cyara Botium, creating a solution for comprehensive, automated chatbot testing and assurance.
DataDome launches reimagined, fully compliant CAPTCHA
DataDome has announced enhancements to its solution with the launch of its newly integrated and reimagined CAPTCHA.
Vectra AI reinforces leadership as CrowdStrike partner
Vectra AI has strengthened its leadership in Security Operation Centre (SOC) transformation and AI-driven analytics by joining CrowdStrike’s CrowdXDR Alliance as a partner.
Intel releases first set of open source AI reference kits
Intel says the four kits available to download are designed to make AI more accessible to organizations in on-prem, cloud and edge environments.
Castlepoint Systems named in global 100 AIFintech list again
Castlepoint Systems has been named in the AIFintech100 as one of the world’s most innovative companies using AI to transform financial services for the second year in a row.
Datacom to use AI company Amelia as virtual employee
Datacom has implemented conversational AI software, Amelia, in government and enterprise client environments to deliver instant, human-like service desk support.
New breakthrough in AI for high volume unstructured text
Classifying documents or messages constitutes one of the most fundamental Natural Language Understanding functions for business artificial intelligence.
VROC responds to changes in industrial AI with latest releases
VROC states the company has seen firsthand the market shift from companies investing in internal IoT / big data enablement projects to SaaS.
How to overcome the digital experience dilemma - NICE
While self-service solutions can provide major benefits, live voice and chat interactions are still an important part of customer service that continue to need support and investment.
Decision Inc. partners with provenio.ai to expand offering
Decision Inc. Australia has partnered with provenio.ai to expand its offering to clients in the retail, FMCG, manufacturing, supply chain and logistics sectors.
Salesforce announces new innovations for financial services
Salesforce has launched expanded financial services that offer more targeted and trusted automation to help teams unlock insights, deliver better customer service, and drive operational efficiencies.