Conversational AI stories
Thousands of Genesis Energy customers should see faster billing and better service after a compressed four-month overhaul of core systems.
Kiwis can now use voice and camera prompts in Google’s AI search tool, which is rolling out across more than 200 countries and territories.
Businesses risk wasting AI budgets on polite interfaces when the bigger gains come from linking systems, data and workflows directly.
As generative tools displace search, the partnership will test how AI datasets are priced and how platforms can balance advertising with subscriptions.
The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.
Younger travellers are already using AI for planning, but direct bookings still depend on live inventory and real-time data.
Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.
The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.
Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.
Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.
It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.
His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.
Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.
The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.
Poor governance could expose Australian firms to legal, reputational and operational risks as they deploy autonomous AI agents at scale.
Customers can now get round-the-clock parcel help as the courier comparison site blends an AI chatbot with live agents and unified case tracking.
Running on standard CPUs, the on-device system could make lifelike avatars practical for games, training and virtual assistants at scale.
Australian small businesses can now compare Public Liability and Professional Indemnity cover in ChatGPT, a first that shifts insurance discovery into AI.
The roll-out could free advisers up to four hours per meeting, shifting wealth management time away from administration and towards clients.
Redundant questions could fall as voice AI starts using product images and listing data to tailor sales calls before they begin.