Business communications stories
NFON aims for market leadership with new AI strategy
This month
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digital transformation
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cx
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martech
NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.
Gamma to acquire STARFACE to boost cloud market in Europe
Last month
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uc
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telco
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telephony
Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.
Respond.io & TikTok launch AI tool for SME growth
Last month
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cx
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martech
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customer service
Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.
8x8 sees 60% growth in new product sales for FY25 Q2
Wed, 27th Nov 2024
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uc
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digital transformation
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cx
8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.
AI data privacy a top concern for 36% of firms, report finds
Sat, 23rd Nov 2024
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data analytics
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it managers
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business communications
A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.
Alexander Wettjen appointed Vice President Group Sales at NFON
Wed, 20th Nov 2024
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cx
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martech
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collaboration
NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.
Mitel launches AI-powered platform for enhanced CX management
Tue, 19th Nov 2024
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hybrid cloud
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data analytics
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digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
Mitel & Talkative enhance AI capabilities in call centres
Fri, 15th Nov 2024
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Esendex introduces new self-serve tool on WhatsApp platform
Tue, 15th Oct 2024
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cx
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martech
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ai agents
Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.
Symbio launches AdvancedPBX with Crexendo partnership
Tue, 8th Oct 2024
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uc
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telco
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telcoinabox
Symbio Holdings has unveiled AdvancedPBX, a cloud-hosted PBX solution designed for service providers, promising quick setup and enhanced features.
Alcatel-Lucent Enterprise partners with One-Net in Singapore
Mon, 5th Aug 2024
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uc
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digital transformation
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cx
Alcatel-Lucent Enterprise partners with One-Net Communications to boost DAC solutions in Singapore, aimed at sectors like hospitality and transport.
Hilary Oliver promoted to CCO to drive Tollring’s strategy
Wed, 10th Jul 2024
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cx
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martech
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microsoft
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
Mitel recognises global partners at annual Next Awards 2024
Fri, 31st May 2024
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collaboration
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mitel
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business communications
Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.
Alcatel-Lucent Enterprise launches Purple on Demand in Asia Pacific
Thu, 25th Apr 2024
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digital transformation
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alcatel-lucent enterprise
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business communications
Alcatel-Lucent Enterprise unveils Purple on Demand, a subscription-based communication product for APAC businesses.
New phishing method exploiting the Genial.ly platform
Tue, 12th Dec 2023
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ai
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email
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business communications
Check Point Harmony Email researchers expose a new phishing tactic dubbed 'Business Compromise 3.0' exploiting Genial.ly platform.
RingCentral predicts key corporate trends for Australia in 2024
Tue, 28th Nov 2023
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data protection
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risk & compliance
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data privacy
RingCentral's top execs forecast AI, cybersecurity, corporate governance, privacy, and hybrid working to shape Australia's business scene in 2024.
Squire Technologies launches Mirus, a game-changer in mobile communication
Fri, 27th Oct 2023
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firewalls
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breach prevention
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wechat
Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.
ConvergeOne a Cisco Gold Partner, receives Powered Service designations
Fri, 9th Sep 2022
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crm
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uc
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network infrastructure
ConvergeOne renews its Cisco Gold Partner status and achieves Powered Service designations across key Cisco solutions.
RingCentral unveils new Microsoft Teams enhancements and BYOC
Fri, 19th Nov 2021
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uc
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microsoft
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voip
Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.
Code outside the box: Why customisable solutions are better
Fri, 6th Aug 2021
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uc
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api
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contact centre
Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.