Business communications stories - Page 1
RingCentral debuts customer journey analytics for Australian users
Last week
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uc
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cx
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martech
RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.
Gamma & Clear Business partner to boost UK SME connectivity
Last week
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digital transformation
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customer service
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business communications
Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.
RingCentral unveils flexible pay-per-organiser model for events
Last month
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uc
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digital transformation
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hyperscale
RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.
Shalini Kaushik appointed Head of Engineering at Nebula
Thu, 20th Mar 2025
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saas
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devops
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apm
Nebula has appointed Shalini Kaushik as its new Head of Engineering, bringing nearly 20 years of expertise to enhance its software development and innovation.
Mastering the art of business press release headlines
Mon, 17th Mar 2025
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martech
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case study
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investment
Creating captivating press release headlines is crucial for engaging audiences and attracting media attention, as clarity and relevance can elevate your brand's visibility.
IWD 2025: Technology benefits by including women’s perspectives
Fri, 7th Mar 2025
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ai
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leadership
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ringcentral
As we celebrate International Women's Day 2025, Kira reflects on the vital role women play in technology and her new leadership position at RingCentral.
Zoom & Mitel launch hybrid communications solution
Thu, 6th Mar 2025
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uc
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ai
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hybrid & remote work
Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.
NFON aims for market leadership with new AI strategy
Mon, 3rd Feb 2025
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digital transformation
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cx
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martech
NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.
Gamma to acquire STARFACE to boost cloud market in Europe
Fri, 17th Jan 2025
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uc
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telephony
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m&a
Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.
Respond.io & TikTok launch AI tool for SME growth
Tue, 14th Jan 2025
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cx
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martech
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customer service
Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.
8x8 sees 60% growth in new product sales for FY25 Q2
Wed, 27th Nov 2024
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uc
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digital transformation
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cx
8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.
AI data privacy a top concern for 36% of firms, report finds
Sat, 23rd Nov 2024
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data analytics
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it managers
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business communications
A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.
Alexander Wettjen appointed Vice President Group Sales at NFON
Wed, 20th Nov 2024
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cx
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martech
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collaboration
NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.
Mitel launches AI-powered platform for enhanced CX management
Tue, 19th Nov 2024
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hybrid cloud
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data analytics
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digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
Mitel & Talkative enhance AI capabilities in call centres
Fri, 15th Nov 2024
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Esendex introduces new self-serve tool on WhatsApp platform
Tue, 15th Oct 2024
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cx
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martech
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agentic ai
Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.
Symbio launches AdvancedPBX with Crexendo partnership
Tue, 8th Oct 2024
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uc
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telcoinabox
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pbx
Symbio Holdings has unveiled AdvancedPBX, a cloud-hosted PBX solution designed for service providers, promising quick setup and enhanced features.
Alcatel-Lucent Enterprise partners with One-Net in Singapore
Mon, 5th Aug 2024
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uc
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digital transformation
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cx
Alcatel-Lucent Enterprise partners with One-Net Communications to boost DAC solutions in Singapore, aimed at sectors like hospitality and transport.
Hilary Oliver promoted to CCO to drive Tollring’s strategy
Wed, 10th Jul 2024
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cx
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martech
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microsoft
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
Mitel recognises global partners at annual Next Awards 2024
Fri, 31st May 2024
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collaboration
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mitel
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business communications
Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.