Contact Centre-as-a-Service (CCaaS) stories - Page 2
Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
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ai models
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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uc
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cx
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martech
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
CXone used by more than one million agents and supervisors
Fri, 17th Mar 2023
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NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
HotelPORT partners ComOps for better contact centre services
Tue, 7th Feb 2023
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uc
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digital transformation
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cx
The collaboration will provide hotels and spas with enhanced resources for guest services, restaurant reservations, and other contact centre operations.
Zoom Virtual Agent launch promises big things for ANZ businesses
Tue, 31st Jan 2023
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uc
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martech
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omnichannel
Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.
NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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cx
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martech
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
Don’t let your CCaaS cloud migration cast a shadow over customer experience
Mon, 12th Dec 2022
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uc
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cx
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martech
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?.
Avaya showcases metaverse tech at Gartner’s symposium
Wed, 9th Nov 2022
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paas
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cx
At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.
NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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contact centre
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customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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uc
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cloud services
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avaya
Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.
Avaya and Alcatel-Lucent upgrade their strategic partnership
Thu, 13th Oct 2022
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uc
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network infrastructure
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iot
The upgraded partnership will enable organisations to innovate easily without the need for operationally disruptive technology replacement initiatives.
Symbio consolidates TNZI business to support APAC expansion
Fri, 27th May 2022
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contact centre
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tnzi
Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.
Avaya and Alcatel-Lucent Enterprise form strategic partnership
Thu, 31st Mar 2022
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digital transformation
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partner programmes
Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.
GoTo launches a customer communications solution for SMBs
Thu, 3rd Mar 2022
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crm
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martech
GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.
Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant
Tue, 17th Aug 2021
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crm
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martech
Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.
Gartner names NICE as leader in CCaaS for 7th consecutive year
Thu, 12th Aug 2021
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data analytics
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.
Gartner names NICE inContact a cloud contact centre Leader
Mon, 16th Nov 2020
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crm
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data analytics
The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu, 12th Nov 2020
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crm
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martech
Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
NEC enters comms-aaS market with new partnership
Thu, 23rd Apr 2020
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crm
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digital signage
NEC teams up with Intermedia to launch new cloud-based unified communications and contact centre solutions, expanding their global reach and market presence.