Consumer NZ stories
Efforts to bridge New Zealand's rural connectivity gap
Tue, 29th Oct 2024
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reannz
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tuanz
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digital divide
The Rural Connectivity Symposium in Rotorua gathered over 200 attendees to address New Zealand's rural digital divide, highlighting urgent connectivity needs.
Consumer NZ unveils guide to aid Kiwis in cost-of-living squeeze
Fri, 29th Dec 2023
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consumer nz
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pricespy
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economy
Consumer NZ launches has introduced a new guide to assist New Zealanders in making significant savings in 2024 amid the cost-of-living squeeze.
NZ Compare calls foul of EA deal with Powerswitch
Thu, 20th Jul 2023
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power / energy
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electricity
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consumer nz
The Electricity Authority for extending a $2.8m taxpayer-funded contract with Powerswitch, despite criticism of its failure to reduce consumer power prices.
Kiwis need to prioritise online security during Black Friday sales
Tue, 26th Nov 2019
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martech
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commerce systems
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email security
Mastercard urges Kiwis to prioritise online security during Black Friday sales, releasing a guide to help shoppers avoid fraud as online shopping surges.
Ionisation smoke alarms not good enough, says Consumer NZ
Tue, 19th Jun 2018
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healthtech
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consumer nz
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health and safety
When fitting a home or business with smoke detectors, you might want to steer clear of ionisation alarms and stick with photoelectric.
Who’s the greatest NZ Internet provider of them all? Winners announced
Fri, 3rd Nov 2017
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uc
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flip
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telco
The inaugural Broadband Compare Awards ceremony took place last night to determine New Zealand’s best broadband provider. So who won?.
Who offers the best broadband for gaming? We're about to find out
Thu, 28th Sep 2017
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gaming
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uc
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digital entertainment
The finalists of the Broadband Compare awards have been announced in anticipation of the event, set to take place November 2nd 2017.
Surprise surprise: NZ telcos need to up customer service game
Thu, 2nd Feb 2017
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crm
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uc
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martech
The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.
New survey ‘disappointing’ for Fitbit as Kiwis vote on their favourite electronics
Fri, 28th Oct 2016
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wearables
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personal computing devices
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apple
Apple and Samsung remain on top, while LG, Panasonic, Sony and The Warehouse's Veon proving popular with Kiwi consumers.
Banks 'could do more' as another email scam targets Kiwis
Mon, 30th May 2016
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kiwibank
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consumer nz
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hacking
Hackers are getting access to email accounts and altering bank account numbers on invoices before they reach the client, according to Consumer NZ.
Skinny Mobile beating the big boys
Thu, 17th Mar 2016
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uc
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telco
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skinny mobile
Skinny Mobile is celebrating some decent wins over the last couple of weeks, after winning the Consumer NZ People’s Choice Award 2016.
Kiwis love their iPhones, according to ConsumerNZ awards
Wed, 16th Mar 2016
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smartphones
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personal computing devices
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apple
Kiwis show iPhone adoration, as Apple nabs ConsumerNZ's mobile top brand accolade with soaring satisfaction scores.
Who are NZ's best mobile service provider and ISP?
Tue, 23rd Feb 2016
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skinny mobile
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inspire net
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consumer nz
Skinny Mobile wins Best Mobile Service Provider at Consumer NZ People's Choice Awards; Inspire Net also wins in ISP category.
Spark and Vodafone need to up their customer service game
Wed, 3rd Feb 2016
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crm
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uc
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martech
Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.
100% Appliances wins People's Choice Award for top retailers
Fri, 13th Nov 2015
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consumer nz
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100% appliances
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feedback
100% Appliances clinches Consumer NZ's People's Choice Award for superior service and satisfaction, outshining larger rivals.
Big name tech retailers fail to win customer support in Consumer survey
Wed, 11th Nov 2015
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noel leeming
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jb hi-fi
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dick smith
New Zealand’s big name electronics stores have been slammed in a new Consumer NZ survey, with only 40% of some store’s customers recommending them.
Slingshot comes to the rescue of elderly Wellington residents
Wed, 6th May 2015
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uc
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fibre
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telco
Slingshot and Consumer NZ have finalised an agreement to provide more affordable services to elderly UFB customers in Wellington.
Extended warranties: are you being ripped off?
Thu, 2nd Apr 2015
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noel leeming
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harvey norman
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smiths city
Sales staff at big-box retailers including Noel Leeming, Harvey Norman and Smiths City have been promoting extended warranties with misleading claims.
Consumer NZ campaign targets telco unfair contract terms
Mon, 16th Mar 2015
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uc
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telco
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consumer nz
The ban will apply to unfair terms in standard-form consumer contracts used by electricity retailers, telcos, finance providers, pay-TV operators.
Do Not Knock stickers to deter door-to-door sellers
Tue, 4th Nov 2014
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consumer nz
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consumers
Consumer NZ fights against dodgy door-to-door sellers with nationwide campaign and free “Do Not Knock” stickers. 70% of members want them to stop calling.