Consumer Trust stories

A recent SOTI report reveals that social commerce is reshaping Canadian retail, with 48% of consumers favouring it, though 74% voice security concerns.

Consumer genomics company 23andMe's bankruptcy has raised serious concerns over the security of sensitive genetic data for its 15 million customers.

A new survey reveals consumers in Australia and New Zealand are keen to pay more for sustainable household products, despite doubts over corporate claims.

Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.

A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.

A recent Outpayce study reveals that over 70% of travellers prioritise payment security over discounts, highlighting growing concerns over cyber fraud in travel.

New research from Yahoo and Magna highlights a significant misunderstanding among Australians about their data rights, complicating trust in digital advertising.

A recent survey reveals that 79% of insurance executives feel a moral duty to address the USD $1.8 trillion global protection gap, viewing it as a key business opportunity.

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

Adjust's 2025 Mobile App Trends report reveals a 26% YoY rise in e-commerce app installs in APAC, driven by AI and privacy-first technologies.

A recent study by Quadient reveals that 79% of UK consumers sent physical mail last year, highlighting a persistent preference for traditional communication methods.

A new Norton survey reveals alarming trends in online dating in New Zealand, with over half of users encountering scams on dating apps weekly.

A new SOTI report highlights rising consumer concerns over data security in social commerce, as 54% would avoid retailers using AI to track purchases.

As Data Privacy Day unfolds, experts stress the urgent need for organisations to strengthen data protection strategies amid rising cyber threats and evolving regulations.

Traditional loyalty programmes are struggling to meet the evolving expectations of consumers, who demand instant rewards and personalised experiences.

Infor Nexus has launched NexTrace, a supply chain traceability solution to help firms comply with EU regulations on product sustainability and transparency.

Salesforce's latest report reveals that 94% of small and medium-sized businesses in Singapore are leveraging AI for growth amid rising technology complexities.

A Gartner survey reveals that 68% of US consumers feel exploited by dynamic pricing, with many preferring brands that offer consistent prices.

Twilio predicts a challenging future for brands in Australia, with consumer trust projected to plummet, impacting loyalty strategies and customer relationships.

Keyfactor foresees a pivotal shift in data security practices by 2025, driven by quantum computing advances and the adoption of post-quantum cryptography.