Contact Centre stories - Page 96
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Intense heat leads to internet outages in Australia
Thu, 15th Jan 2015
#
uc
#
contact centre
#
iinet
As reported in The Sydney Morning Herald high temperatures of about 44.4 degrees celcius caused iiNet to shut down some of its systems at its Perth data centre.
Polycom predicts the future of the NZ workplace in 2015
Fri, 9th Jan 2015
#
uc
#
hybrid & remote work
#
healthtech
Polycom reveals key tech trends for NZ's 2015 workplace, predicting a shift to more collaborative, efficient environments driven by advanced mobile tech.
Taking VoIP a step further
Tue, 30th Dec 2014
#
uc
#
voip
#
2talk
2talk's Julian Rivers-Smith reveals how resellers can revolutionise telecoms by offering customers bespoke, white-label VoIP services.
Kiwi IT solutions provider to grow revenue by 200%
Wed, 17th Dec 2014
#
uc
#
contact centre
#
origin it
Kiwi tech firm Origin forecasts a 200% revenue growth as global demand for their local IT solutions soars, planning to expand its team.
Unisys to modernise New Zealand’s MBIE system
Tue, 9th Dec 2014
#
uc
#
iaas
#
unisys
Unisys set to digitalise NZ's MBIE tenancy bond system, promising easier transactions for landlords and tenants alike.
Kiwi businesses can now use Lync and Skype for video calling
Tue, 9th Dec 2014
#
uc
#
microsoft
#
voip
Kiwi businesses set to benefit as Microsoft enables Skype and Lync video calling, bridging the gap between everyday users and enterprises.
Enprise Group gears up for NZ success following NZAX listing
Tue, 2nd Dec 2014
#
uc
#
fintech
#
financial systems
Enprise Group triumphs on NZAX debut, aims for global impact with innovative business solutions. CEO Loveys eyes future successes.
HOYTS Group and ShoreTel partnership leads to $300,000 annual savings
Fri, 28th Nov 2014
#
uc
#
contact centre
#
shoretel
HOYTS Group, the cinema chain in Australia and New Zealand, has seen a fast return on investment (ROI) following implementation of ShoreTel solutions.
Contact centres have greater need for mobility and omnichannel solutions
Mon, 24th Nov 2014
#
uc
#
martech
#
omnichannel
Customer service is ripe for a revolution, with a push towards mobility and omnichannel solutions, reveals John Cray of Enghouse Interactive.
How to make money using cloud from traditional on premise companies
Mon, 24th Nov 2014
#
storage
#
uc
#
personal computing devices
Cloud services offer companies agility and resellers lucrative opportunities, as 80% of enterprises are expected to adopt it by 2028.
Polycom Lyncs up partners for new deals
Wed, 19th Nov 2014
#
uc
#
hybrid & remote work
#
microsoft
Microsoft Lync is helping Polycom's Kiwi resellers win deals, but it's also changing the landscape - and how resellers operate.
Skype for Business to advance business communication
Fri, 14th Nov 2014
#
uc
#
microsoft
#
voip
Microsoft to launch Skype for Business, melding Skype's ease with Lync's enterprise prowess, poised to revolutionize business communication in 2015.
Plantronics and the next generation of unified communication
Wed, 29th Oct 2014
#
uc
#
plantronics
#
headsets
The growth of contact centres and changing needs have inspired the newest generation call centre products from Plantronics: the EncorePro 500 series.
Siri who? Meet Watson - IBM's cognitive computing system
Tue, 28th Oct 2014
#
uc
#
healthtech
#
google
IBM's Watson, outdoing Siri with its ability to learn and converse in natural language, revolutionises computing at the Westcon event.
RealMe: The government's answer to digital natives
Thu, 23rd Oct 2014
#
uc
#
government
#
realme
Westcon Imagine 2014 - Richard Foy's comments on how the government is responding to an increasingly digital world.
AudioCodes realises Unified Comms vision with Westcon deal
Thu, 23rd Oct 2014
#
uc
#
voip
#
audiocodes
Westcon Imagine 2014 - With a vision of becoming the innovative leading supplier of converged VoIP & Data solutions for service providers and enterprises.
Synnex promises no going direct; slams those who do
Wed, 22nd Oct 2014
#
uc
#
synnex
#
contact centre
Synnex has reconfirmed its commitment not to sell direct - and hit out at companies which sell to resellers while also competing with them.
Kiwi app gives peace of mind at the press of a button
Tue, 21st Oct 2014
#
smartphones
#
uc
#
personal computing devices
2Life, NZ's first 24/7 safety app, launches nationwide, offering instant help at the tap of a button, redefining personal security.
Customer experience key to preventing churn
Tue, 21st Oct 2014
#
crm
#
uc
#
cx
Dean Hodgson of Zeacom stresses enhancing customer experience in contact centres as essential for reducing churn, with swift problem resolution.
The ever-expanding growth of VoIP
Tue, 21st Oct 2014
#
uc
#
voip
#
2talk
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.