TechDay New Zealand - Aotearoa's technology news network

Conversational AI stories

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Vapi secures USD $20 million for AI voice agent expansion
Yesterday
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customer service
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investment
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conversational ai
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.
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OutSystems leaders predict AI trends & challenges by 2025
3 days ago
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digital transformation
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low-code
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genai
Executives at OutSystems predict that by 2025, AI will revolutionise customer service, but emphasise data quality as crucial for transformation.
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Australian not-for-profit sector faces tech advancement hurdles
Last week
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digital transformation
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genai
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ai
Australia's Not-for-Profit sector is struggling with technology adoption, facing major challenges in digital capabilities, according to Infoxchange's latest report.
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Thesys secures $4m to advance generative UI designs
Last month
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digital transformation
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cx
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martech
Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.
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Twilio integrates OpenAI's Realtime API for AI voice tech
Fri, 4th Oct 2024
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cx
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martech
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public sector
Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.
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Redbird introduces new conversational AI for enterprise BI
Fri, 27th Sep 2024
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data analytics
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llms
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ai agents
Redbird has unveiled a conversational AI platform set to revolutionise enterprise business intelligence, making data analytics as simple as a Google search.
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Thoughtworks & CYN unveil AI solution backed by Scottish Govt
Tue, 24th Sep 2024
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data analytics
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digital transformation
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it automation
Thoughtworks and CYN launch an AI-powered solution, backed by the Scottish Government, to streamline enterprise operations and improve public service accessibility.
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Communications APIs to generate USD $35 billion by 2027
Wed, 18th Sep 2024
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llms
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csps
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analyst report
A Juniper Research study projects that communications APIs could generate USD $35 billion for operators by 2027, as demand for rich media messaging and conversational AI rises.
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Silverpush appoints Jarryd Gaggin as Australia Sales Director
Mon, 16th Sep 2024
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parallels
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digital advertising
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adtech
AdTech firm Silverpush appoints Jarryd Gaggin as National Sales Director for Australia to drive local market growth using advanced AI-driven solutions.
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Westpac tops mobile banking, but user satisfaction wavers
Thu, 12th Sep 2024
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cx
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martech
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cdp
Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.
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NICE Enlighten Copilot wins Best AI-based Solution award
Fri, 30th Aug 2024
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uc
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cx
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martech
NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
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Kore.ai launches XO Express platform for AI chatbots & centres
Fri, 2nd Aug 2024
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uc
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genai
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ai
Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.
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OpenAI tests new SearchGPT merging AI & real-time web data
Fri, 26th Jul 2024
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ai models
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openai
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users
OpenAI is trialling SearchGPT, a new AI that merges real-time web data with its models to offer users timely and sourced answers, enhancing search experiences.
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SleekFlow appoints Gao Lei as new CTO to drive tech strategy
Wed, 10th Jul 2024
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edutech
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uc
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data analytics
Singapore-based SleekFlow has named Gao Lei, former LinkedIn China CTO, as its new Chief Technology Officer to spearhead tech transformation and innovation.
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Roboyo names Ignasi Peiris as automation engineering manager
Wed, 3rd Jul 2024
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digital transformation
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partner programmes
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rpa
Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.
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Elastic unveils Playground to streamline RAG app development
Mon, 1st Jul 2024
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devops
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apm
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llms
Elastic unveils Playground, a low-code interface for developers to create Retrieval-Augmented Generation applications with Elasticsearch, promising quicker, more accurate AI solutions.
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Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Tue, 25th Jun 2024
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it training
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martech
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omnichannel
Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.
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Genesys reports $1.5 billion in revenue with 40% growth
Thu, 13th Jun 2024
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uc
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hyperscale
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public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
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Enhancing customer experience with conversational AI
Wed, 5th Jun 2024
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cx
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martech
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hcm
Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.
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Newgen Software launches LumYn to transform banking AI
Thu, 30th May 2024
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cx
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martech
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data privacy
Newgen Software launches LumYn, an AI-driven hyper-personalisation platform set to transform customer engagement and profitability in the banking sector globally.