Customer Expectations stories - Page 2

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

As small and midsize businesses face growing cybersecurity demands, managed service providers must diversify offerings to enhance customer retention and competitiveness.

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

Fujitsu and SAP Fioneer have teamed up to develop a specialised cloud platform, aiming to enhance Japan's insurance sector by March 2026.

FedEx readies for a festive surge in Asia Pacific, utilising tech solutions and a workforce of 28,000 to ensure seamless deliveries during peak shopping.

A new report reveals traditional banks struggle to leverage cloud investments effectively, contrasting with fintechs that prioritise sales growth.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.

Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.

UK banks struggle to innovate despite growing balance sheets, with 77% under pressure to keep up, a SaaScada study reveals.

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

NetSuite unveils AI-driven features at SuiteWorld 2024, promising enhanced productivity and seamless integration for users, at no extra cost.

SOTI Snap’s latest update, with AI-driven paper digitisation and multilingual form generation, aims to streamline Australian retail operations for efficient peak season management.

Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.

Enviz partners with Hall and Hart to transform home design with VR, offering clients an immersive experience that improves visualisation and decision-making.

Adyen enters the Indian market with RBI authorisation, launching local payment processing and a Bengaluru tech hub to support digital payment growth.

Malaysia Aviation Group partners with GrowthOps Asia and Anchora to boost marketing through tech upgrades, aiming to personalise and enhance customer experiences.

Salesforce's latest report reveals rising challenges for sales teams, with 66% of professionals in Singapore finding it harder to meet customer expectations.

More than a third of global enterprises are struggling to attract essential AI and data talent, jeopardising their AI ambitions, an IDC study reveals.