Customer Interactions stories - Page 2
AI personalisation key for UK firms, says Zendesk report
Thu, 21st Nov 2024
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digital transformation
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cx
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martech
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
OpenText launches Cloud Editions 24.4 with AI upgrades
Wed, 20th Nov 2024
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data analytics
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digital transformation
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martech
OpenText has launched Cloud Editions 24.4, introducing AI-driven tools to enhance enterprise workflows and multi-cloud connectivity at OpenText World 2024.
Australia, NZ retail workers voice need for security technologies to feel safe
Wed, 13th Nov 2024
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motorola solutions
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safety
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mental health
Ahead of the holiday shopping rush, a report reveals one in three retail workers in Australia and New Zealand feel unsafe due to rising crime and understaffing.
Zendesk unveils AI suite to enhance customer service efficiency
Fri, 11th Oct 2024
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.
Mitel unveils AI-powered communication analysis solution
Fri, 11th Oct 2024
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cx
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martech
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genai
Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.
Zendesk unveils AI-powered tools to enhance customer service
Thu, 10th Oct 2024
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data analytics
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cx
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martech
Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.
Dodo partners with Gentrack for advanced billing system
Mon, 7th Oct 2024
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uc
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data analytics
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hyperscale
Vocus Group partners with Gentrack to launch a modern billing system for Dodo Power & Gas, enhancing operational efficiency in the Australian energy sector.
Zendesk introduces outcome-based pricing for AI solutions
Thu, 26th Sep 2024
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cx
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martech
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ai
Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.
Australian firms' high costs & AI lag spark HubSpot update
Wed, 25th Sep 2024
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cx
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martech
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cdp
New HubSpot research reveals rising costs and AI lag as top challenges for Australian businesses, prompting platform updates to bolster efficiency and customer engagement.
HubSpot study shows rising costs as key issue for Aussie firms
Tue, 24th Sep 2024
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cx
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martech
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cdp
A HubSpot study reveals 40% of Australian firms cite rising costs as their main challenge, alongside data security and intense competition, complicating operations and growth.
Salesforce unveils AI-driven Data Cloud innovations to boost CX
Wed, 18th Sep 2024
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firewalls
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siem
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encryption
Salesforce introduces major Data Cloud innovations enhancing AI-driven customer experiences, unifying data, and launching Datablazers Community for real-time insights.
Cloudinteract expands to US, hires senior execs for growth
Tue, 17th Sep 2024
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hyperscale
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cx
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martech
CloudInteract expands its senior team amid UK growth and US expansion, targeting GBP £5M revenue by March 2026 and doubling its headcount.
UK businesses lag in cybersecurity & tech connectivity
Thu, 12th Sep 2024
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edutech
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risk & compliance
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ai
Only 25% businesses in the United Kingdom see themselves as cybersecurity leaders, placing the UK last among surveyed countries.
Study finds tech connectivity drives leadership in business
Thu, 12th Sep 2024
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supply chain
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risk & compliance
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ai
TeamViewer's latest research reveals that 33% of businesses with top-tier tech connectivity report industry-leading financial performance, compared to 16% with good connectivity.
NICE Enlighten Copilot wins Best AI-based Solution award
Fri, 30th Aug 2024
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uc
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cx
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martech
NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
Australian retailers urged to adopt new strategies amidst crisis
Fri, 16th Aug 2024
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gaming
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digital entertainment
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recession
As Australia grapples with a cost of living crisis, Convincely CEO Pratik Doshi urges retailers to employ innovative tactics to draw in and retain customers.
Yellow.ai launches Analyze to revolutionise customer service
Wed, 14th Aug 2024
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ai
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customer service
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deep learning
Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.
Survey shows gaps in business' efforts to enhance CX
Wed, 7th Aug 2024
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crm
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cx
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martech
Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.
Forrester forecasts 4% rise in Australian tech spending for 2024
Thu, 1st Aug 2024
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cx
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dei
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martech
Australia's tech spending is set to rise by 4% in 2024 despite formidable economic headwinds, according to Forrester's latest forecast.
Lion Parcel partners with Salesforce to boost AI-driven service
Tue, 16th Jul 2024
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digital transformation
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martech
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supply chain
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.