Customer Loyalty stories

Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

Pattern's 2025 eCommerce forecast reveals Australia's online retail landscape will undergo major transformations, driven by Amazon's new budget-friendly store and social commerce trends.

Gen Z consumers in the UK are set to spend GBP £2.5 billion during January sales, highlighting the need for brands to focus on personalisation and customer loyalty.

As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.

As 'National Returns Day' approaches, Evri predicts four million gifts will be returned this January, highlighting a growing trend in UK retail returns valued at GBP £27 billion annually.

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

A Gartner survey reveals that 68% of US consumers feel exploited by dynamic pricing, with many preferring brands that offer consistent prices.

Twilio predicts a challenging future for brands in Australia, with consumer trust projected to plummet, impacting loyalty strategies and customer relationships.

Marqeta's leaders predict fintech in 2025 will focus on hyper-personalisation, digitalisation, and proactive compliance to meet evolving consumer demands.

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

Tradebyte forecasts a dynamic future for eCommerce in 2025, highlighting challenges from potential U.S. protectionism and the need for European brands to adapt.

As more and more platforms come online and the market continues to evolve, streaming services will have their 'golden age' with advertisers.

As the holiday shopping season approaches, Asian SMBs are urged to adopt seven strategies to unlock international growth and capture global market demand.

Jamie Cairns of Fluent Commerce anticipates that 2025 will see a surge in AI utilisation and a stronger focus on customer loyalty in retail.

Australia's Black Friday has transformed into 'Black November', with a 15% increase in spending, reflecting a shift in consumer habits and enhanced retail strategies.

Zendesk has appointed Mitch Young as Senior Vice President for Asia Pacific, tasked with driving the company's growth in key markets like Australia and India.

Retail turnover in Australia grows by 0.6% to $36.7 billion in October, but challenges persist as consumers prioritise essential over discretionary spending.

Amperity has launched its AI-driven Customer Data Cloud to enhance customer data management, aiming to transform vast data volumes into valuable business insights.

As the festive season approaches, retailers must adapt to financial pressures by leveraging digital loyalty solutions to attract and retain value-seeking customers.