Customer Loyalty stories - Page 7

BMO joins forces with tech firm Dynatrace to bolster their digital banking facilities, leading to efficient problem-solving and enhanced customer experiences.

This Valentine's Day approaches, 42% of UK consumers will buy gifts, 38% will celebrate, and 52% will send cards, indicating potential opportunities for retailers amidst scepticism of the occasion, reveals Airtime Rewards survey.

Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

Airtime Rewards and O2 give an economic boost through an exclusive cashback initiative in February, allowing O2 customers to offset phone bills with purchases from over 180 retail partners.

Industry heavyweights shed light on the future of brand loyalty, stressing the importance of technological innovation, personalisation and ethical engagement.

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

Cisco's latest Data Privacy Benchmark Study reveals growing concerns about AI privacy risks, with 27% of organisations banning GenAI applications, and trust issues hampering AI development.

UK businesses are projected to see significant growth in 2024, amidst the post-pandemic landscape, suggests Square's Future of Commerce report.

As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.

UK's high street experiences an unexpected bounce back as experiential stores and pop-up shops gain momentum, with net store closures at their lowest since 2017.

Unified observability and security pioneer, Dynatrace, appoints Laura Heisman, seasoned marketing executive and advocate for women in tech, as their new Chief Marketing Officer.

Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.

Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.

Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024. .

Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.

American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.

Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.