Customer Support stories - Page 2
Air India launches AI assistant AI.g on WhatsApp for customer support
Thu, 11th Jan 2024
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whatsapp
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connectivity
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germany
Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.
AI revolutionising industries, redefining professional roles
Thu, 4th Jan 2024
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blockchain
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ai
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integration
AI is redefining professional roles, demanding a shift toward AI proficiency in recruiting, offering companies access to a global talent pool.
N4L's commitment to secure digital schooling featured in 2023 report
Wed, 20th Dec 2023
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edutech
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soc
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creative technologies
Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
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video
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contact centre
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social media
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023
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cloud security
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application security
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breach prevention
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
NetWitness integrates with AWS AppFabric to bolster cloud security
Wed, 13th Dec 2023
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cloud services
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saas
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public cloud
NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.
Bluecurrent & Spark achieve 1 million IoT connections in New Zealand
Tue, 5th Dec 2023
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iot
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spark
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productivity
Bluecurrent and Spark notch up one million IoT connections in NZ for smarter metering, bolstering efficiency and innovation.
Amelia named as leading AI provider in Everest Group AI Top 50
Mon, 4th Dec 2023
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ai
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funding
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sales
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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contact centre
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cloud services
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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martech
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cx
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customer service
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
Kingston Technology maintains SSD market leadership for the 6th year running
Fri, 24th Nov 2023
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leadership
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ssd storage
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kingston
Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
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cx
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contact centre
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martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
LogRhythm doubles its R&D efforts & support in India
Mon, 13th Nov 2023
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ransomware
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siem
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logrhythm
LogRhythm doubles its R&D and customer support in India, in a strategic move to enhance the nation's cyber resilience.
Oracle NetSuite introduces AI-powered Text Enhance boosting productivity
Mon, 23rd Oct 2023
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it training
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payroll systems
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hcm
Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.
Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event
Mon, 23rd Oct 2023
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big data
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bi
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cx
Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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gaming
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edutech
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technology gifts
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Moonpig & Comms365 partner for logistics facilities communication
Sat, 14th Oct 2023
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vodafone
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supply chain & logistics
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downtime
Comms365 provides mobile data internet connectivity to e-commerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.
SearchInform expands in MENA with unique information security outsourcing service
Fri, 13th Oct 2023
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cloud services
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bi
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microsoft
SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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itsm
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freshdesk
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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accounting systems
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
43% of DX Pros lack insight on customer preferences
Mon, 9th Oct 2023
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cx
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martech
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investment
Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.
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Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Wed, 20th Sep 2023
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professional services
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critical event management
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customer satisfaction
ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
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martech
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cx
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ai
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.