CXone stories
NICE unveils CXone Mpower Orchestrator for service AI
Wed, 19th Mar 2025
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uc
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cx
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martech
NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.
NICE recognised as 2024 Gartner Customers’ Choice for CCaaS
Tue, 19th Nov 2024
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uc
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cx
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martech
NICE has been recognised as a Customers’ Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.
NICE recognised as leader in 2024 Gartner Magic Quadrant
Thu, 31st Oct 2024
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uc
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cx
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martech
NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
Nice's Enlighten Copilot wins 2024 BIG Innovation Award
Thu, 5th Sep 2024
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uc
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cx
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martech
NICE's Enlighten Copilot wins the 2024 BIG Innovation Award, lauded for AI-driven advancements in customer experience and agent performance enhancement.
NICE secures largest ever CXone deal in the APAC region
Tue, 11th Jun 2024
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
IPI joins NICE's DEVone Ecosystem, offers Pauseable via CXone
Tue, 23rd Apr 2024
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data protection
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digital transformation
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ai
Contact centre specialist IPI joins NICE's DEVone Ecosystem programme, making its unique compliance technology, Pauseable, available via NICE's AI-driven CXone platform.
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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uc
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it training
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cx
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
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uc
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cx
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martech
Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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uc
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public cloud
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cx
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.