Empathy stories

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

As the tech industry embraces AI, in-person leadership programmes are resurging, fostering vital human connections and deeper learning experiences.

Live Group has unveiled Envoku, an AI-driven platform aimed at revolutionising audience engagement and personalisation for businesses and event organisers.

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

HP's Work Relationship Index finds only 27% of Australian workers have a healthy work relationship. AI usage has more than doubled, yet training gaps and job security fears persist.

As AI transforms marketing, blending technology with human connection is vital. Storytelling, empathy, and authenticity are the keys to success.

As generative AI transforms industries, the focus shifts from fear of job loss to the need for workforce upskilling. Organisations must prepare staff to harness GenAI's potential.

On International Women in Cyber Day, initiatives aim to address the gender gap in cybersecurity, advocating for more women in leadership roles to drive diversity and innovation.

Auckland's tech hiring market sees cautious optimism as Reserve Bank rate cuts uplift sentiment, but slow recovery and 'brain drain' pose challenges.

Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.

Thomson Reuters' debut Asia and Emerging Markets 'Future of Professionals Report' reveals AI's potential, with 89% of professionals forecasting AI-stimulated creation of novel careers.

The General Manager at Dynamic Supplies NZ is transforming corporate culture, prioritising personal growth and a drive for team success over traditional measures.

Skillsoft's latest report exposes a global skills crisis and emerging learning trends, prompting businesses to reimagine strategies for upskilling.

Artificial Intelligence (AI) could tackle female workplace challenges like burnout, and lack of professional development, according to Microsoft NZ's Emma Barrett.

On IWD 2024, addressing substantial gender pay gaps and shrinking DEI teams challenge the effectiveness of current strategies, demanding a strategic shift towards genuine inclusivity.

On International Women's Day 2024, efforts to increase female representation in Australia's cybersecurity sector are highlighted.

IWD 2024 hails the call for more women in the technology sector as the industry diversifies women's communication skills, empathy and creative problem-solving abilities.

Exploring cognitive empathy, storytelling and the need for greater female representation in technology, with a focus on the unique skills women bring to the industry.

Amidst ongoing gender disparities, International Women's Day 2024 turns spotlight on empathetic leadership as key to driving gender diversity and fostering inclusivity in the corporate world.