Empathy stories

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

In times of crisis, brands can salvage their reputations by prioritising empathy and transparency, transforming potential outages into trust-building moments.

A new global study by Workday reveals AI as a driver of workplace skills enhancement, with workers embracing human traits like empathy as vital for future success.

New research by Workday reveals that artificial intelligence could boost demand for human skills such as empathy and ethical decision-making, challenging fears of job loss.

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

As the tech industry embraces AI, in-person leadership programmes are resurging, fostering vital human connections and deeper learning experiences.

Live Group has unveiled Envoku, an AI-driven platform aimed at revolutionising audience engagement and personalisation for businesses and event organisers.

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

A new report reveals that AI usage among Australian workers surged to 69% in 2024, enhancing work-life balance for 59%, yet training gaps persist.

As AI transforms marketing, blending technology with human connection is vital. Storytelling, empathy, and authenticity are the keys to success.

As generative AI transforms industries, the focus shifts from fear of job loss to the need for workforce upskilling. Organisations must prepare staff to harness GenAI's potential.

On International Women in Cyber Day, initiatives aim to address the gender gap in cybersecurity, advocating for more women in leadership roles to drive diversity and innovation.

Auckland's tech hiring market sees cautious optimism as Reserve Bank rate cuts uplift sentiment, but slow recovery and 'brain drain' pose challenges.

Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.

Thomson Reuters' debut Asia and Emerging Markets 'Future of Professionals Report' reveals AI's potential, with 89% of professionals forecasting AI-stimulated creation of novel careers.

The General Manager at Dynamic Supplies NZ is transforming corporate culture, prioritising personal growth and a drive for team success over traditional measures.

Skillsoft's latest report exposes a global skills crisis and emerging learning trends, prompting businesses to reimagine strategies for upskilling.

Artificial Intelligence (AI) could tackle female workplace challenges like burnout, and lack of professional development, according to Microsoft NZ's Emma Barrett.