TechDay New Zealand - Aotearoa's technology news network

Empathy stories

Ps sowmiya selvakumaraswamy 532 532 thumbnail
Rewiring innovation: The dynamic and diverse future of emerging tech is female
This month
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ar, vr & metaverse
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collaboration
Women and neurodiverse individuals are reshaping emerging tech, bringing empathy and fresh perspectives to innovation and engineering careers.
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AI to create new roles as Nimbl predicts job growth not loss
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digital transformation
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martech
Nimbl predicts AI will create new job roles and growth, transforming the workforce with personalised services rather than causing redundancies.
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Skillsoft & Salesforce launch AI learning for support teams
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it training
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cx
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martech
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
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Human customer service drives loyalty & up to GBP £100 spend
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martech
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Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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Contact centres face challenges with AI in customer care
Wed, 26th Mar 2025
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it training
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A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
Mark devlin impactpr
How empathy and transparency save brands in a crisis
Fri, 21st Feb 2025
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customer service
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transparency
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public relations
In times of crisis, brands can salvage their reputations by prioritising empathy and transparency, transforming potential outages into trust-building moments.
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AI revolution in workplace enhances human skill value
Thu, 16th Jan 2025
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digital transformation
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collaboration
A new global study by Workday reveals AI as a driver of workplace skills enhancement, with workers embracing human traits like empathy as vital for future success.
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AI revolutionising the demand for human skills at work
Wed, 15th Jan 2025
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collaboration
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transparency
New research by Workday reveals that artificial intelligence could boost demand for human skills such as empathy and ethical decision-making, challenging fears of job loss.
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Zendesk report reveals CX benefits of adopting AI in APAC
Fri, 22nd Nov 2024
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digital transformation
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cx
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martech
A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.
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AI personalisation key for UK firms, says Zendesk report
Thu, 21st Nov 2024
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digital transformation
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cx
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martech
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
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In-person leadership programmes vital in AI-driven tech era
Tue, 19th Nov 2024
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e-learning
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collaborative learning
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ageism
As the tech industry embraces AI, in-person leadership programmes are resurging, fostering vital human connections and deeper learning experiences.
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Live Group unveils Envoku for personalised engagement
Fri, 15th Nov 2024
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martech
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partner programmes
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personalisation
Live Group has unveiled Envoku, an AI-driven platform aimed at revolutionising audience engagement and personalisation for businesses and event organisers.
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Contact centres in 2025: Balancing AI with human empathy
Thu, 14th Nov 2024
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cx
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
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AI use rises among Australian workers, enhances work-life balance
Thu, 3rd Oct 2024
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it training
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ai
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hp
A new report reveals that AI usage among Australian workers surged to 69% in 2024, enhancing work-life balance for 59%, yet training gaps persist.
Louise mahrra   marketing director
Humanising tech: A vision for the future of marketing
Fri, 20th Sep 2024
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data analytics
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martech
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personalisation
As AI transforms marketing, blending technology with human connection is vital. Storytelling, empathy, and authenticity are the keys to success.
Luke power
Upskilling for a GenAI-driven future
Wed, 18th Sep 2024
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genai
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data privacy
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As generative AI transforms industries, the focus shifts from fear of job loss to the need for workforce upskilling. Organisations must prepare staff to harness GenAI's potential.
Kavitha mariappan evp customer experience and transformation
Tackling the gender gap in cybersecurity: Advancing women's participation and leadership
Fri, 30th Aug 2024
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ai
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collaboration
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leadership
On International Women in Cyber Day, initiatives aim to address the gender gap in cybersecurity, advocating for more women in leadership roles to drive diversity and innovation.
Kara smith   press image(2)
What is the Auckland tech hiring market experiencing?
Thu, 29th Aug 2024
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ai
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government
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collaboration
Auckland's tech hiring market sees cautious optimism as Reserve Bank rate cuts uplift sentiment, but slow recovery and 'brain drain' pose challenges.
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Medallia named leader in Forrester Wave: text mining platforms
Tue, 4th Jun 2024
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edutech
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data privacy
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Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.
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Thomson Reuters reveals fresh AI insights in new professionals report
Wed, 17th Apr 2024
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fintech
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financial systems
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Thomson Reuters' debut Asia and Emerging Markets 'Future of Professionals Report' reveals AI's potential, with 89% of professionals forecasting AI-stimulated creation of novel careers.