Employee Experience (EX) stories - Page 2
BrightHR report shows rise in HR tech use in ANZ SME market
Last month
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digital transformation
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e-learning
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hcm
A BrightHR report reveals increasing HR tech adoption among small businesses in Australia and New Zealand, with a 27.4% rise in recorded holiday days.
Australian firms risk $71 billion due to poor service
Last month
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cx
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martech
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hcm
Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.
Global shift towards major investment in generative AI
Last month
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digital transformation
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hcm
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partner programmes
A new report from NTT DATA reveals organisations are evolving from GenAI experimentation to strategic investments aimed at boosting business performance.
TDCX named among Asia-Pacific's best employers for 2025
Last month
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hcm
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ex
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csr
TDCX has been named one of the Best Employers in Asia-Pacific for 2025 by the Financial Times, reflecting its commitment to a positive workplace culture.
Australian organisations struggle with cultural alignment
Last month
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hcm
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ai
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productivity
The latest Pulse of Talent report reveals that many Australian firms struggle to achieve desired advancements in workplace culture despite concerted efforts.
Dayforce unveils AI tools to boost HR productivity & planning
Last month
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hcm
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rpa
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ai
Dayforce has unveiled two AI solutions aimed at transforming human capital management, set to launch for select clients in 2025.
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Last month
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cx
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martech
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hcm
Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.
Neat strengthens focus on Asia Pacific hybrid work markets
Last month
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hcm
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facilities management
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ex
Neat is ramping up its operations in the Asia Pacific, responding to a surge in demand for hybrid work solutions, particularly in Singapore and India.
Is it time to start measuring the return your organisation is getting from its AI investments?
Last month
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data analytics
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digital transformation
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cx
Workforce analytics technology can help you gauge the effectiveness of your initiatives and determine where your future efforts should be focused.
NICE launches AI-powered CXone Mpower SmartSpeak tool
Last month
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uc
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cx
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martech
NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aiming to eliminate language barriers and enhance global communication.
OLOID secures $6m funding & new Workday partnership
Last month
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firewalls
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network security
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biometrics
OLOID has secured $6 million in Series A1 funding to enhance its identity management solutions for deskless workers and integrate with Workday.
Unisys named global leader in ISG 2024 workplace report
Last month
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hcm
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cleantech
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unisys
Unisys has been named a global leader in the 2024 ISG Provider Lens Future of Work Services Report, achieving 30 leader designations across six regions.
Sovereign Cloud rebrands to AUCyber, launching AUCloud
Fri, 1st Nov 2024
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private cloud
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hcm
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cloud services
Sovereign Cloud has rebranded to AUCyber, launching AUCloud and AUCyber to meet Australia’s evolving digital and security needs.
NICE recognised as leader in 2024 Gartner Magic Quadrant
Thu, 31st Oct 2024
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uc
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cx
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martech
NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
Freshworks launches Freddy AI Agent for service efficiency
Wed, 30th Oct 2024
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Fri, 25th Oct 2024
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Thu, 24th Oct 2024
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uc
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digital transformation
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cx
RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.
Freshworks launches Freddy AI agents for swift deployment
Thu, 24th Oct 2024
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uc
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digital transformation
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cx
Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.
Singapore workers face trust issues but lead in AI training
Tue, 22nd Oct 2024
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hcm
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ai ethics
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productivity
Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.
Singapore employees experience challenges & AI advances
Fri, 18th Oct 2024
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hcm
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productivity
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qualtrics
Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.