Fair Trading Act stories

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

New Zealand’s government forms 'Anti-Scam Alliance' with banks, police and tech firms to tackle online scams through real-time data sharing.

Mercury NZ charged for misleading customers over early termination fees, with ComCom filing seven charges under Fair Trading Act.

The Commerce Commission has filed an appeal in the High Court against a $2.25 million fine imposed on Vodafone NZ for its offending under the Fair Trading Act.

In a ruling from the Auckland District Court last week, Vodafone NZ was guilty of being 'liable to mislead' consumers about the nature of its FibreX service.

The Commerce Commission has warned Becextech for misleading New Zealand consumers, selling refurbished phones as new, and making false discount claims.

PB Tech has been fined NZD $77k by the Auckland District Court for selling over 4,000 non-compliant extended warranties, breaching consumer rights laws.

Buy mobile has been warned for claiming discounts against retail prices it could not show proof for when asked.

Apple is the latest tech company, after Noel Leeming and Smiths City, to get attention from the ComCom for unfair treatment of consumers.

Clothing brand WORLD is under investigation by the Commerce Commission regarding the accuracy of its t-shirt labelling.

Being unaware of legal requirements is no defence for breaches of the Credit Contracts and Consumer Finance Act and FTA, as Bestdeals has discovered.

The Commerce Commission has filed charges against an Auckland company, while another has pleaded guilty in an ongoing crackdown on mobile traders.

Air New Zealand, the national carrier, will scrap its pre-selected travel insurance option after receiving a formal warning from the Commerce Commissi.

The Commerce Commission inquiry into anti-competitive behaviour by Countdown supermarkets, alleged by former Labour Party MP Shane Jones, has found.

Consumer NZ fights against dodgy door-to-door sellers with nationwide campaign and free “Do Not Knock” stickers. 70% of members want them to stop calling.

Craig James Rutherford has been fined $12,100 in the Auckland District Court after shill bidding during the sale of cars on the Trade Me auction website.

Telecom drops high court case against rival telco following a number of changes to Vodafone's ‘SuperNet’ advertising campaign.

Telecom and Vodafone, in the midst of a High Court injunction, set to battle it out in court later this month.

Vodafone defends advertising campaign after Telecom files High Court complaint over misleading SuperNet branding.

Telecom is suing rival Vodafone, seeking a court order to halt or change its SuperNet adverts, which it deems misleading and in breach of the Fair Trading Act.