Freshworks stories - Page 2
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Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
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Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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martech
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it automation
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
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Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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ai assistant
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
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Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
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Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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martech
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cx
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ai
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
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Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Mon, 20th Feb 2023
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digital transformation
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japan
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customers
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
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Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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cx
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data analytics
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martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
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Freshworks appoints new Chief Information Security Officer
Fri, 2nd Dec 2022
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cybersecurity
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freshworks
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software
Freshworks appoints Jason Loomis as CISO, bolstering its senior technical leadership in delivering fast, easy, and secure software solutions.
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Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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martech
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cx
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ai
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
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Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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crm
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cx
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
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Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
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martech
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crm
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open source
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.
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Nine in 10 employees frustrated by workplace technology
Tue, 14th Jun 2022
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cloud services
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productivity
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digital technology
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
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IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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uc
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martech
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ai
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
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Freshworks launches new CRM with Shopify availability
Thu, 28th Apr 2022
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martech
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crm
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commerce systems
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
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CleverTap appoints Anand Venkatraman as chief operating officer
Tue, 26th Apr 2022
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saas
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sales
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microsoft
CleverTap, a mobile marketing firm, has appointed Anand Venkatraman as its COO. He brings over two decades of experience in building global teams.
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CleverTap appoints Anand Venkatraman as Chief operating officer
Tue, 26th Apr 2022
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saas
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akamai
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microsoft
CleverTap, a user retention platform, appoints Anand Venkatraman as COO, bringing his two decades of experience from Freshworks, Akamai, and Microsoft.
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Freshworks enhances partner program, hires new channel VP
Thu, 10th Mar 2022
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partner programmes
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cloud services
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freshworks
Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.
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77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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digital marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
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Australian consumers support local retailers following COVID-19 pandemic
Wed, 16th Jun 2021
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freshworks
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consumers
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delivery service
COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.
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Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.