TechDay New Zealand - Aotearoa's technology news network

Freshworks stories - Page 2

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Freshworks enhances partner program, hires new channel VP
Thu, 10th Mar 2022
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cloud services
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partner programmes
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freshworks
Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.
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77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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digital marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
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Australian consumers support local retailers following COVID-19 pandemic
Wed, 16th Jun 2021
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freshworks
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consumers
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delivery service
COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.
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Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
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'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
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Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
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What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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bi
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big data
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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big data
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bi
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contact centre
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
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Freshworks expands local product hosting on Sydney data centre
Wed, 3rd Jul 2019
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colocation
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contact centre
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freshdesk
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
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Freshworks enhances its AI-powered Omnibot
Mon, 29th Apr 2019
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ai
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bots
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freshworks
Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.
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Freshworks launches first APAC data center in Sydney
Tue, 23rd Jan 2018
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apac
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freshdesk
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freshworks
Freshworks opens its 1st APAC data centre in Sydney, bolstering security & privacy for Australian clients.
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Freshworks launch messaging product for customer engagement
Mon, 25th Sep 2017
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cx
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martech
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messaging
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
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Freshworks makes new position to bring in ex Akamai managing director
Fri, 18th Aug 2017
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bi
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big data
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microsoft
​Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
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Freshworks acquires startup's chatbot-building platform
Mon, 24th Jul 2017
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contact centre
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martech
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chatbots
Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.