Helpdesk stories
Help desk responsibilities increase with advances in AI, cybersecurity, remote working, and cloud computing
Fri, 18th Jun 2021
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uc
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martech
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ai
CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
Skykick announces upgrade to address over 2000 hours of lost time for ITSPs
Fri, 14th May 2021
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uc
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microsoft
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cloud services
Information technology service providers are losing thousands of hours every year due to needless cloud administration, according to SkyKick.
How visual assistance impacts customer service KPIs - TechSee
Wed, 12th Jun 2019
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crm
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uc
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digital transformation
TechSee's report reveals Visual Assistance tech slashed technician dispatches by 19% and product returns by 17%, revolutionising customer service KPIs.
Hello helpdesk: Is it time to step up service levels where it matters most?
Tue, 7th Aug 2018
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personal computing devices
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helpdesk
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manageengine
As Australian IT departments anchor their operations around service desks, it may be time to enhance service levels with unified endpoint management solutions.
ManageEngine survey reveals analytics tools 'critical' in IT services
Mon, 31st Oct 2016
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data analytics
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martech
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planning
More than 85% of IT service management users believe increased analytics use would enhance service delivery, according to a survey from ManageEngine.
Grumpy tech guy: Welcome to Transylvanian tech support hell
Tue, 13th Sep 2016
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uc
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endpoint protection
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edr
Frustrated by a phone glitch, a journalist's call to tech support takes a bizarre turn as he's connected to a call centre in Transylvania.
Landesk looks to expand NZ reseller base
Fri, 16th Jan 2015
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helpdesk
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resellers
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landesk
Landesk is seeking more resellers in New Zealand as it looks to expand its market presence, says Andrew Souter, Landesk ANZ country manager.
Local IT provider partners with Maori tribe to improve healthcare services
Wed, 5th Nov 2014
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healthtech
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google
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k&l technology
K&L partners with Ngati Porou to boost East Coast health services, bringing local IT solutions and 24/7 support to Maori healthcare.
Are Kiwi firms exposing sensitive data to help desks?
Wed, 2nd Oct 2013
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data analytics
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martech
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cdp
A New Zealand IT specialist is warning Kiwis phoning cloud software helpdesks that they may expose their data to unnecessary risk.
Web Drive to gain 9300 domains in Hosting Direct deal
Fri, 13th Jul 2012
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edge computing
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personal computing devices
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helpdesk
Web Drive’s Open Host to acquire 9,300 domains and 4,000 hosting customers from Hosting Direct, as HD shifts its focus to data centre and ISP connectivity.
Choosing an outsourcing partner
Thu, 1st Sep 2011
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data protection
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partner programmes
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helpdesk
New Zealand's SMEs are increasingly outsourcing IT support for better efficiency and savings. What should they consider when choosing a partner?.
Cold calling scam targeting Kiwis
Thu, 28th Oct 2010
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malware
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cybersecurity
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microsoft
NetSafe warns New Zealanders of a growing cold calling scam where fraudsters impersonate IT support to plant malware or charge for fake fixes.
Major outage strikes Orcon
Tue, 5th Oct 2010
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helpdesk
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orcon
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outage
Orcon faces a second major network outage today, following an initial disruption this morning caused by a power issue with a third-party vendor.