InMoment stories
InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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uc
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devops
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cx
InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.
Chargebee appoints new leaders as market reaches USD $1.5 trillion
Wed, 26th Jun 2024
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martech
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cdp
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salesforce
Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.
InMoment acquires natural language processing provider Lexalytics
Fri, 10th Sep 2021
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m&a
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inmoment
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partners
As a result of the acquisition, InMoment can leverage Lexalytics’ experience in structured and unstructured data and text analytics solutions.
Why CX is a 'must-have' and not a 'nice-to-have'
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
What is a business without customers? Why CX investment should be a strategic play
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
New merger creates 'world's largest' CX company
Thu, 27th Feb 2020
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crm
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cx
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martech
The combined company will immediately support over 2,000 brands with a global team of 1,500 employees spanning North America, Europe, and Asia.
Why Aussie brands blame their customers for CX shortfalls
Tue, 12th Mar 2019
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crm
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cx
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martech
11% of Aussie brands think customers are solely responsible for creating better experiences, according to a report by InMoment.
Global CX company claims stake in ANZ market with acquisition of local boutique
Wed, 23rd May 2018
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crm
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cx
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martech
US customer experience platform InMoment expands into the ANZ market by acquiring Melbourne-based BrandXP, setting sights on APAC growth.