IT service management (ITSM) stories

ASOS expands use of Celonis to optimise supply chain operations
2 days ago
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digital transformation
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cx
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martech
ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

Kinetic IT becomes first in Australia with SIAM Assured status
2 days ago
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it services
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it industry
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itsm
Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.

Abacus Group expands global cybersecurity with Entara acquisition
Last week
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advanced persistent threat protection
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multi-cloud
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ai
Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

AI agents prompt 62% of UK firms to rethink IT hiring plans
Last month
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digital transformation
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ai
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agentic ai
New research shows 62% of UK firms are revising IT hiring plans as AI agents reshape roles, focusing teams on strategic tasks over routine work.

Celonis, Uniper & Microsoft drive AI-powered energy overhaul
Last month
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uc
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digital transformation
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hcm
Celonis, Uniper and Microsoft join forces to accelerate AI-driven digital transformation and operational excellence in the global energy sector.

Josys launches Josys AI to streamline SaaS governance tools
Last month
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physical security
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rpa
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ai
Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.

Sinch partners with OneReach.ai to boost global AI comms
Last month
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crm
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uc
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digital transformation
Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.

Sinch & OneReach.ai partner to boost AI in communications
Last month
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uc
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cx
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martech
Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.

Cloudhouse & ServiceNow join forces to boost IT governance
Last month
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itsm
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servicenow
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security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.

Tray.ai launches ITSM Agent to automate IT support tasks
Mon, 28th Apr 2025
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

Qualys launches Policy Audit to slash compliance audit costs
Mon, 28th Apr 2025
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digital transformation
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cloud security
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risk & compliance
Qualys unveils Policy Audit to boost compliance efficiency, cut costs, and reduce risks amid rising regulatory demands and system complexities.

ManageEngine expands AD360 with over 100 new integrations
Tue, 15th Apr 2025
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siem
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iam
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data privacy
ManageEngine has expanded its AD360 identity management platform by adding over 100 prebuilt integrations, enhancing businesses' identity governance capabilities.

Riverbed expands AI observability platform with new features
Fri, 11th Apr 2025
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uc
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aiops
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genai
Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

SolarWinds to showcase AI solutions at GITEX 2025 events
Thu, 10th Apr 2025
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saas
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digital transformation
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multi-cloud
SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

N-able expands IT & cybersecurity offerings with new partners
Tue, 8th Apr 2025
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advanced persistent threat protection
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it automation
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cybersecurity
N-able has expanded its Technology Alliance Program with new integrations aimed at enhancing IT management and cybersecurity for partners amidst rising digital complexities.

N-able expands integrations to enhance cybersecurity suite
Tue, 8th Apr 2025
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advanced persistent threat protection
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ai security
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ai
N-able has unveiled new integrations in its Technology Alliance Program, enhancing tools for partners to boost cybersecurity and operational efficiency.

Kinetic IT recognised in Australia's top managed awards
Thu, 3rd Apr 2025
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deloitte
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it services
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itsm
Kinetic IT has secured its place among Australia’s Best Managed Companies for the fourth consecutive year, lauded for excellence in innovation and growth.

ManageEngine's AD360 expands with 100 new integrations
Tue, 1st Apr 2025
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siem
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digital transformation
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iam
ManageEngine has unveiled over 100 new prebuilt integrations for its AD360 platform, aiming to streamline identity management for large enterprises.

Wavelink partners with N-able to offer data protection & security solutions
Thu, 6th Mar 2025
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data protection
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advanced persistent threat protection
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cybersecurity
Wavelink has partnered with N-able to enhance tech offerings in Australia, boosting data protection and security solutions in the region.

Freshworks partners with Unisys to expand ITSM solutions
Fri, 28th Feb 2025
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cx
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martech
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unisys
Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.