TechDay New Zealand - Aotearoa's technology news network

ITSM / IT service management stories

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SolarWinds announces upcoming EMEA Partner Summit 2024 in Lisbon
This month
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partner programmes
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solarwinds
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social networking
SolarWinds prepares for EMEA Partner Summit 2024 in Lisbon, aiming at networking, learning and celebrating successes with regional partners from February 19 to 23.
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Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Last month
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contact centre
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voip
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microsoft teams
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
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SolarWinds shines with industry recognition for IT solutions
Last month
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cloud security
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solarwinds
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itsm
IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.
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Delinea announces 400 new features for its Privileged Access Management platform
Fri, 15th Dec 2023
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pam
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siem
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itsm
Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
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ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Tue, 7th Nov 2023
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digital transformation
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partner programmes
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itsm
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
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Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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digital transformation
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cx
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martech
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
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Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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printing
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edutech
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managed services
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
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SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
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Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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itsm
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freshdesk
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
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Xalient launches next-generation AIOps platform Martina 2.0
Fri, 28th Apr 2023
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paas
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cloud services
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iaas
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
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SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
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saas
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solarwinds
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itsm
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
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Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
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ai
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ml
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itsm
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
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Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Fri, 23rd Sep 2022
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app development
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apm
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low-code
Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
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SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
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cybersecurity
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ml
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micro focus
Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
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IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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network infrastructure
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contact centre
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network management
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
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Airwallex makes key leadership hires, growing US team
Wed, 9th Feb 2022
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fintech
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finance, leasing & rental
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itsm
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
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Empired wins $59M, multi-year contract with Water Corporation
Wed, 2nd Feb 2022
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it infrastructure
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empired
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workplace
Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.
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Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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gartner
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manageengine
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servicedesk plus
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
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Ivanti launches IT service desk integration with Citrix Workspace
Wed, 16th Jun 2021
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virtualisation
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daas
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itsm
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
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Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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it services
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itsm
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lumify
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
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Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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itsm
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ivanti
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automation
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
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Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
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IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
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wfh
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manageengine
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itsm
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
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IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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contact centre
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wfh
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itsm
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.