TechDay New Zealand - Aotearoa's technology news network

IT service management (ITSM) stories

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ASOS expands use of Celonis to optimise supply chain operations
2 days ago
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digital transformation
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cx
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martech
ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.
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Kinetic IT becomes first in Australia with SIAM Assured status
2 days ago
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it services
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it industry
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itsm
Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.
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Abacus Group expands global cybersecurity with Entara acquisition
Last week
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advanced persistent threat protection
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multi-cloud
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ai
Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.
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AI agents prompt 62% of UK firms to rethink IT hiring plans
Last month
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digital transformation
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ai
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agentic ai
New research shows 62% of UK firms are revising IT hiring plans as AI agents reshape roles, focusing teams on strategic tasks over routine work.
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Celonis, Uniper & Microsoft drive AI-powered energy overhaul
Last month
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uc
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digital transformation
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hcm
Celonis, Uniper and Microsoft join forces to accelerate AI-driven digital transformation and operational excellence in the global energy sector.
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Josys launches Josys AI to streamline SaaS governance tools
Last month
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physical security
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rpa
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ai
Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.
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Sinch partners with OneReach.ai to boost global AI comms
Last month
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crm
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uc
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digital transformation
Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.
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Sinch & OneReach.ai partner to boost AI in communications
Last month
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uc
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cx
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martech
Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.
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Cloudhouse & ServiceNow join forces to boost IT governance
Last month
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itsm
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servicenow
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security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
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Tray.ai launches ITSM Agent to automate IT support tasks
Mon, 28th Apr 2025
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
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Qualys launches Policy Audit to slash compliance audit costs
Mon, 28th Apr 2025
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digital transformation
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cloud security
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risk & compliance
Qualys unveils Policy Audit to boost compliance efficiency, cut costs, and reduce risks amid rising regulatory demands and system complexities.
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ManageEngine expands AD360 with over 100 new integrations
Tue, 15th Apr 2025
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siem
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iam
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data privacy
ManageEngine has expanded its AD360 identity management platform by adding over 100 prebuilt integrations, enhancing businesses' identity governance capabilities.
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Riverbed expands AI observability platform with new features
Fri, 11th Apr 2025
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uc
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aiops
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genai
Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.
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SolarWinds to showcase AI solutions at GITEX 2025 events
Thu, 10th Apr 2025
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saas
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digital transformation
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multi-cloud
SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.
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N-able expands IT & cybersecurity offerings with new partners
Tue, 8th Apr 2025
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advanced persistent threat protection
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it automation
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cybersecurity
N-able has expanded its Technology Alliance Program with new integrations aimed at enhancing IT management and cybersecurity for partners amidst rising digital complexities.
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N-able expands integrations to enhance cybersecurity suite
Tue, 8th Apr 2025
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advanced persistent threat protection
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ai security
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ai
N-able has unveiled new integrations in its Technology Alliance Program, enhancing tools for partners to boost cybersecurity and operational efficiency.
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Kinetic IT recognised in Australia's top managed awards
Thu, 3rd Apr 2025
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deloitte
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it services
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itsm
Kinetic IT has secured its place among Australia’s Best Managed Companies for the fourth consecutive year, lauded for excellence in innovation and growth.
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ManageEngine's AD360 expands with 100 new integrations
Tue, 1st Apr 2025
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siem
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digital transformation
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iam
ManageEngine has unveiled over 100 new prebuilt integrations for its AD360 platform, aiming to streamline identity management for large enterprises.
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Wavelink partners with N-able to offer data protection & security solutions
Thu, 6th Mar 2025
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data protection
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advanced persistent threat protection
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cybersecurity
Wavelink has partnered with N-able to enhance tech offerings in Australia, boosting data protection and security solutions in the region.
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Freshworks partners with Unisys to expand ITSM solutions
Fri, 28th Feb 2025
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cx
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martech
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unisys
Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.