IT service management (ITSM) stories
ManageEngine report reveals split in AI adoption among UK IT pros
This month
#
ai security
#
ai
#
service management
ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.
Workflow automation a top priority for 60 percent of executives
Last month
#
cx
#
digital transformation
#
martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
Freshworks acquires Device42, enhancing IT asset management
Last month
#
device42
#
itam
#
itsm
Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.
SolarWinds launches AI engine to transform IT operations
Wed, 22nd May 2024
#
devops
#
pam
#
apm
SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.
Tanium & ServiceNow launch new IT & security solutions
Tue, 14th May 2024
#
cybersecurity
#
personal computing devices
#
pc hardware
Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.
SolarWinds introduces free tailored ITSM evaluation tool for enterprises
Tue, 23rd Apr 2024
#
edge computing
#
hybrid cloud
#
multi-cloud
SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.
Atturra attains Cisco Gold Provider status in Australia
Thu, 4th Apr 2024
#
cx
#
martech
#
partner programmes
Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.
CIH Solutions to modernise WCG's IT operations with Halo platform
Fri, 29th Mar 2024
#
edutech
#
itsm
#
google
CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.
Reveille Software unveils Sentry for Microsoft Teams monitoring
Wed, 13th Mar 2024
#
firewalls
#
uc
#
ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
SolarWinds announces upcoming EMEA Partner Summit 2024 in Lisbon
Fri, 2nd Feb 2024
#
partner programmes
#
solarwinds
#
social networking
SolarWinds prepares for EMEA Partner Summit 2024 in Lisbon, aiming at networking, learning and celebrating successes with regional partners from February 19 to 23.
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
#
uc
#
data analytics
#
rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
SolarWinds shines with industry recognition for IT solutions
Thu, 18th Jan 2024
#
apm
#
cloud security
#
software development
IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.
Delinea announces 400 new features for its Privileged Access Management platform
Fri, 15th Dec 2023
#
pam
#
siem
#
itsm
Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Tue, 7th Nov 2023
#
digital transformation
#
hcm
#
partner programmes
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
#
digital transformation
#
cx
#
martech
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
#
partner programmes
#
edutech
#
printing
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
#
digital transformation
#
cx
#
martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
#
itsm
#
freshdesk
#
productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xalient launches next-generation AIOps platform Martina 2.0
Fri, 28th Apr 2023
#
paas
#
datacentre infrastructure
#
iaas
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
#
saas
#
itsm
#
solarwinds
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.