IT support stories

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

monday.com has launched its AI-driven monday service, aiming to centralise enterprise service management and enhance support efficiency, resolving over 215,000 tickets since January 2024.

Wild Tech has appointed Dan Whittle as General Manager of Managed Services, aiming to enhance its AI-driven technology solutions and business expansion.

Dan Whittle is appointed General Manager of Managed Services at Wild Tech, steering the company towards advanced technology solutions and AI integration.

TeamViewer has integrated its remote support capabilities with Google Meet, allowing users to troubleshoot issues directly during meetings without extra installations.

Specsavers is set to save a significant amount over the next three years by switching support services from Oracle to Spinnaker, enhancing customer experience.

TechConnect's partnership with Marist Brothers has achieved a 30% cut in technology costs and improved their Microsoft Cloud migration strategy.

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

BrioHR is boosting Malaysia's status in the global HR tech sector, aiming to transform workforce management amid strong support and economic growth.

Akamai Technologies has enhanced its cloud security solutions, improving application performance and visibility for users on AWS and Azure amid rising cyber threats.

Information Leadership has unveiled iWorkplaceElements, a self-deployable SharePoint solution aiming to streamline content management and reduce IT reliance.

The rise of Apple devices in New Zealand workplaces poses challenges for firms reliant on Windows systems, urging a shift towards device-agnostic cultures.

As 44% of employees work remotely, experts warn that outdated VPNs hinder security and productivity, urging a vital shift to Zero Trust solutions.

Canary Technology Solutions has acquired Wyntec, aiming to boost its Managed IT Services and strengthen its presence in Queensland's market.

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

A recent survey by Pax8 reveals that 90% of IT solution providers are benefiting significantly from online marketplaces, driving revenue and growth.

Not-for-profits are urged to prioritise specialised IT expertise over volunteer support to enhance security and operational efficiency, warns Kinetics' Andrew Hunt.

Mobile technology downtime costs Australia's transport sector 16 hours monthly, impacting profits and causing stress. SOTI calls for better support tools.