IT support stories

Telesmart earns Department of Internal Affairs’ security endorsement, joining a select group of NZ ICT providers trusted by the government for network services.

Schofield Sweeney has adopted NetDocuments to enhance client service and support growth across its four UK offices with improved document access and collaboration.

NTT DATA is the exclusive advisory partner for Plug and Play's AI Centres of Excellence across North America, supporting startups and corporates with AI innovation.

CMTG stresses AI-driven cybersecurity is vital for managed services, enabling real-time threat detection to protect sectors like finance, engineering, and insurance.

Pulseway modernizes Mobile Device Management, shifting from control to productivity enabler, integrating security with seamless remote support across devices.

Over a third of UK accountancy firms adopt hybrid IT, balancing cloud and legacy tech, with many cautious about fully embracing digital transformation in 2025.

Kinetics has integrated OutSource IT, boosting managed IT service capabilities to better serve NZ businesses amidst rising demand for cloud and cybersecurity.

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

As Windows 10 support will end in October 2025, businesses must upgrade to Windows 11 for enhanced security, stability, productivity, and lower IT costs.

The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.

SOTI has partnered with Urovo to enhance mobile device reliability in the transport sector, aiming to minimise downtime caused by device malfunctions.

Rebel Energy has teamed up with Nexer to implement Microsoft Dynamics BC, aiming to boost efficiency and support sustainable energy growth in the UK.

Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.

Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.

Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.

Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

Wild Tech has appointed Dan Whittle as General Manager of Managed Services, aiming to enhance its AI-driven technology solutions and business expansion.