Knowledge Management stories
Talkdesk launches AI-driven tool to enhance knowledge bases
Last week
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
iManage enhances AI with Ask iManage & Insight+ updates
Last week
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document management
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ecm
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cx
iManage has unveiled enhancements to its AI strategy, including updates to Ask iManage and Insight+, aimed at boosting efficiency for users globally.
Supervised unveils AI platform to transform management roles
Last week
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management
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business continuity
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leadership
Supervised has launched its AI-powered platform, enabling managers to directly oversee up to 30 reports, transforming management in enterprise structures.
AI in law firms - why (only) ‘quick gains’ aren’t the 'main game'
Last month
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risk & compliance
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ai
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ai ethics & governance
As law firms increasingly adopt AI for efficiency, experts warn that superficial gains are insufficient to reshape value delivery for clients.
TechWorks unveils AI community for UK deep tech sectors
Last month
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robots
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it in manufacturing
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ai
TechWorks has launched TechWorks-AI, a new initiative aimed at promoting AI and machine learning innovation across the UK's deep tech sectors from Bletchley Park.
iManage reports 42% revenue growth & 305 new clients
Last month
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document management
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ecm
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martech
iManage reports a stellar 42% growth in annual recurring revenue and adds 305 new clients, bolstered by innovations and cloud expansion in 2024.
Siemens partners with University of Michigan for 3D printing MOOC
Thu, 27th Feb 2025
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edutech
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digital transformation
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ar, vr & metaverse
Siemens Digital Industries Software and the University of Michigan have launched an online course on additive manufacturing with metals, aiming to broaden access and knowledge.
Lexsoft achieves ISO 27017 certification for cloud security
Mon, 27th Jan 2025
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data protection
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risk & compliance
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data privacy
Lexsoft has secured ISO/IEC 27017 certification for its cloud services and expanded its T3 knowledge management solution across the EU, UK, and US.
Tray.ai unveils Merlin Agent Builder for AI deployment
Thu, 19th Dec 2024
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saas
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ai agents
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data governance
Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.
T3 GenAI wins prestigious LegalTech Breakthrough award
Thu, 21st Nov 2024
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document management
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ecm
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martech
Lexsoft Systems has won the 'Knowledge Management Platform Of The Year' award for its T3 GenAI platform at the 2024 LegalTech Breakthrough Awards.
OpenText launches Cloud Editions 24.4 with AI upgrades
Wed, 20th Nov 2024
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data analytics
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digital transformation
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martech
OpenText has launched Cloud Editions 24.4, introducing AI-driven tools to enhance enterprise workflows and multi-cloud connectivity at OpenText World 2024.
Pure Storage unveils GenAI Pod with NVIDIA certification
Tue, 19th Nov 2024
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storage
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data analytics
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genai
Pure Storage has unveiled its GenAI Pod, a full-stack solution for AI projects, while also securing NVIDIA DGX SuperPOD certification for its FlashBlade//S500.
Customer Science launches AI Accelerator for call centres
Mon, 18th Nov 2024
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uc
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digital transformation
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fintech
Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.
Trellis Data unveils speedier, greener AI decoding tech
Fri, 15th Nov 2024
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cx
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martech
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genai
Trellis Data has launched a new AI decoding method, Dynamic Depth Decoding, which could cut computational needs by 68.4% and speed up processes significantly.
RingCentral partners with Verint to enhance RingCX platform
Mon, 11th Nov 2024
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productivity
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ringcentral
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verint
RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.
AvePoint establishes AI Lab in Singapore for global R&D
Wed, 6th Nov 2024
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saas
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edutech
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fintech
AvePoint has unveiled an AI Lab in Singapore, partnering with the EDB to spearhead AI research and develop solutions for global industry challenges.
Elastic & LG CNS partner to enhance AI search with KeyLook
Wed, 6th Nov 2024
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digital transformation
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genai
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ai
Elastic has teamed up with LG CNS to boost search capabilities, achieving a 95% relevance rate and halving data retrieval times with Elasticsearch.
SER named leader in IDC assessment for content services
Wed, 23rd Oct 2024
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digital transformation
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ecm
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martech
SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.
Smartsheet links data with Amazon Q Business through AI
Wed, 9th Oct 2024
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devops
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hyperscale
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apm
Smartsheet has partnered with Amazon Web Services to launch a connector that integrates Smartsheet data with the AI-powered Amazon Q Business assistant.
How embracing AI could help your IT department support remote workers more effectively?
Tue, 24th Sep 2024
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ai
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hybrid & remote work
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productivity
Say goodbye to helpdesk bottlenecks and interminable ticket queues and hello to enhanced productivity across the enterprise.