Knowledge Management stories - Page 3
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
Mon, 5th Jul 2021
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microsoft
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auror
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microsoft azure
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
Nitro report suggests poor document workflows hurt knowledge workers
Mon, 4th Nov 2019
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document management
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ecm
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martech
Nitro's report reveals inefficient document workflows are causing high stress among knowledge workers, leading to potential job dissatisfaction and turnover.
Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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uc
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data analytics
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martech
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Ngā Pae o te Māramatanga empowers Māori cultural research
Wed, 7th Nov 2018
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māori
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maori education
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knowledge management
NPM unveils nine initiatives to boost Māori research, targeting areas like digital platforms and climate response.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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uc
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martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Letter from the editor: Changing of the guard and on to newer, more exciting things
Fri, 12th May 2017
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fintech
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cx
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martech
KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.
Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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it automation
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ai
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zendesk
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
A loyal customer
Mon, 1st Feb 2010
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smb
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knowledge management
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analyst report
In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.
GeekGirl on best practice and benchmarking
Wed, 1st Jul 2009
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cleantech
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collaboration
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ict
Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.
Service with a smile
Wed, 1st Jul 2009
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itsm
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it management
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incident management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.
So you’ve been asked to do an interview
Fri, 1st Sep 2006
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knowledge management
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media
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moth
Preparing for an interview? Ensure a compelling reason and clarity on what you aim to say to maintain credibility and interest.