KPIs stories - Page 2

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

JobAdder unveils two additional levels to its JobAdder Analytics service, aimed at providing recruitment businesses with customisable, data-driven insights for competitive advantage in the recruitment industry.

Adobe and Microsoft have unveiled a groundbreaking partnership to boost marketers' efficiency, merging Adobe Experience Cloud with Microsoft Copilot for a next-level AI-powered work experience.

Accountants and bookkeepers are poised to unlock lucrative opportunities by venturing into the overlooked professional services advisory sector.

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

Exabeam and IDC's report reveals that 57% of global firms faced serious cyberattacks in the past year due to security team overload and lack of automated threat detection.

Revolent partners with Snowflake to curate a data engineering training programme, aiming to fill the skills gap manifesting in tech industries globally.

Alarming underperformance in outsourced cybersecurity suppliers has increases breach risk to the UK's financial sector.

In 2024, over 30% of organisations fail to execute cybersecurity drills regularly, and 40% lack proper IT security training.

Digital innovation key for long-term resilience and growth for architecture and engineering firms, says Deltek report.

IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.

In a digitally driven environment, companies that fail to realise the need for ongoing transformation will fall behind competitors and face failure.

A global cloud skills gap is hampering digital transformation and may impact financial goals, finds a SoftwareOne study.

Digital Island has launched Customer Experience Accelerator Lab to help businesses get the most out of their contact centre operations.

Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

Mantel Group launches Cyber@Mantel to accelerate large-scale cybersecurity initiatives and improve protection of IT environments. Adam Durbin named CEO.

Data sovereignty and localisation must be prioritised in Australian data centres, says Macquarie Data Centres executive. Trust is crucial.

Consumers now demand greater freedom and flexibility as their browsing, shopping and purchase activities have shifted from in-store to primarily online.

Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.