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Episode Six & Decisionly team up on dispute automation
Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • Last week
Amazon WorkSpaces gains AI agent access for desktop apps
Digital Transformation

Amazon WorkSpaces gains AI agent access for desktop apps

Legacy desktop software can now be automated without new APIs, as Amazon Web Services opens WorkSpaces applications to AI agents under existing controls.

By Sean Mitchell • 4 min read • This month
Gorilla joins AWS ISV Accelerate to boost energy tools
Software-as-a-Service

Gorilla joins AWS ISV Accelerate to boost energy tools

Energy retailers could gain faster deployments and simpler AWS Marketplace purchasing as Gorilla deepens ties with Amazon Web Services.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zendesk contact centre voice passes 100 contact centers customers
Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Last month
TCS teams up with Anthropic on Claude for enterprises
Digital Transformation

TCS teams up with Anthropic on Claude for enterprises

The tie-up aims to help regulated firms move generative AI from pilots into production, while training 50,000 TCS staff on Claude.

By Mark Tarre • 4 min read • Last month
Kaleidoscope warns finance teams over AI data risks
Software-as-a-Service

Kaleidoscope warns finance teams over AI data risks

Finance teams risk exposing sensitive data by using AI tools without clear retention and governance checks, Kaleidoscope says.

By Karen Joy Bacudo • 4 min read • Last month
Fuel names Sana Chaarani as Vice President of Technology
Digital Transformation

Fuel names Sana Chaarani as Vice President of Technology

It underscores Fuel's push to tighten its systems and cyber defences as North American logistics operators face rising pressure for speed and visibility.

By Sofiah Nichole Salivio • 3 min read • Last month
NTT Data & Google Cloud expand Gemini Enterprise push
Digital Transformation

NTT Data & Google Cloud expand Gemini Enterprise push

The tie-up seeks to help firms turn AI pilots into live systems, with 5,000 experts trained and hundreds of agents planned.

By Sofiah Nichole Salivio • 4 min read • Last month
Untested code deployed by 60% as AI speeds development
DevOps

Untested code deployed by 60% as AI speeds development

Pressure to ship faster is leaving most firms exposed, with AI-generated code now outpacing testing and lifting quality risks across industries.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Cloud-based platforms cut errors at professional firms
Digital Transformation

Cloud-based platforms cut errors at professional firms

Firms using integrated cloud systems report fewer finance and budgeting errors, as pressure mounts to cut rework and overtime.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

Modernisation stories

Alberta uses Claude to scan 466 million lines of code
Data Protection

Alberta uses Claude to scan 466 million lines of code

The province found hidden security flaws in public sector systems in hours, a task officials say could have taken a manual review 6.5 years.

By Mark Tarre • 4 min read • Last week
Australia critical infrastructure rules tighten risk
Disaster Recovery

Australia critical infrastructure rules tighten risk

Operators of essential services will need to manage AI, legacy systems and supplier risks under staged obligations due in 2027 and 2028.

By Mark Tarre • 4 min read • This month
Westbank First Nation picks Unit4 ERPx for modernisation
Software-as-a-Service

Westbank First Nation picks Unit4 ERPx for modernisation

The deal will replace fragmented back-office tools at Westbank First Nation, giving the community a single system for finance, procurement and planning.

By Karen Joy Bacudo • 4 min read • This month
East Riding council picks Unit4 for finance overhaul
Software-as-a-Service

East Riding council picks Unit4 for finance overhaul

The overhaul should cut manual work and improve reporting for 342,000 residents as the council replaces legacy finance systems with cloud software.

By Karen Joy Bacudo • 4 min read • Last month
Pulsant completes GBP £2 million data centre upgrade
Customer Experience

Pulsant completes GBP £2 million data centre upgrade

Visitors and engineers now face easier access and better facilities after a GBP £2 million overhaul across eight UK sites, Pulsant said.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Law firms with real-time data reap bigger AI returns
Digital Transformation

Law firms with real-time data reap bigger AI returns

Firms with connected finance systems are more likely to turn AI spending into measurable gains, as poor data visibility still drains billable hours.

By Sofiah Nichole Salivio • 4 min read • Last month
UK digital transformation projects often run over schedule
Digital Transformation

UK digital transformation projects often run over schedule

More than half of UK organisations say digital transformation projects overrun, as competing priorities and integration hurdles keep delaying delivery.

By Joseph Gabriel Lagonsin • 4 min read • Last month