TechDay New Zealand - Aotearoa's technology news network

NPS stories

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BeyondTrust honours 2024 Australian partners for excellence & growth
This month
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digital transformation
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cybersecurity
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BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.
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MTF receives high commendation for trust in car loan awards
Last month
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customer service
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MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.
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Does anyone know what a CDP is anymore?
Last month
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crm
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encryption
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cx
CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.
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BoardPro appoints Nowaczek as CEO amid profitability news
Thu, 7th Nov 2024
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BoardPro has appointed Charles Nowaczek as its new CEO, marking a significant milestone as the company announces profitability amid global expansion plans.
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Aspire Technology sees 23.6% revenue boost, nears GBP £40 million
Tue, 10th Sep 2024
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private cloud
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soc
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nps
Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.
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InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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cx
InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.
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Colt DCS reduces emissions by 40% in sustainability push
Fri, 21st Jun 2024
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nps
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digital economy
Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.
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Qualtrics and Bain & Company boost partnership to enhance customer experience
Fri, 3rd May 2024
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cx
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martech
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Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.
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Kentico leads again in Spring 2024 G2 Grid Report for DXP
Fri, 5th Apr 2024
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nps
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acquia
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sitefinity
Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.
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SmarTone & Infovista revolutionise HK's telecoms with Ativa
Tue, 13th Feb 2024
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cx
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martech
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
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SourseAI bags $3m in Series A funding to expand AI telecoms platform
Thu, 7th Dec 2023
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financing
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Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.
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Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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retailtech
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
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Exclusive: Thryv continues to champion for small businesses
Mon, 20th Mar 2023
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saas
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crm
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cloud services
Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.
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Customer experience: how the most popular metrics can lead you astray
Wed, 15th Mar 2023
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data analytics
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digital transformation
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cx
Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.
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Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
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cx
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martech
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it automation
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
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Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
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Pitney Bowes appoints Venkat Rao as country manager Australia/New Zealand
Fri, 2nd Sep 2022
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Pitney Bowes announces new appointments: Venkat Rao as country manager ANZ/India-ASEAN, and Joseph Saleh as COO ANZ. #PitneyBowes #ANZBiz.
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Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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crm
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uc
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
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SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
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crm
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uc
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fintech
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
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IDC: Top 10 trends for Australia’s digital transformation
Mon, 18th Feb 2019
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digital transformation
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supply chain
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nps
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.