NPS stories
MTF receives high commendation for trust in car loan awards
Last week
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customer service
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transparency
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nps
MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.
Does anyone know what a CDP is anymore?
Last week
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crm
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encryption
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cx
CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.
BoardPro appoints Nowaczek as CEO amid profitability news
Thu, 7th Nov 2024
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saas
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devops
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apm
BoardPro has appointed Charles Nowaczek as its new CEO, marking a significant milestone as the company announces profitability amid global expansion plans.
Aspire Technology sees 23.6% revenue boost, nears GBP £40 million
Tue, 10th Sep 2024
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private cloud
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soc
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nps
Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.
InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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uc
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devops
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cx
InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.
Colt DCS reduces emissions by 40% in sustainability push
Fri, 21st Jun 2024
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dei
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nps
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digital economy
Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.
Qualtrics and Bain & Company boost partnership to enhance customer experience
Fri, 3rd May 2024
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cx
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martech
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nps
Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.
Kentico leads again in Spring 2024 G2 Grid Report for DXP
Fri, 5th Apr 2024
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nps
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acquia
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sitefinity
Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.
SmarTone & Infovista revolutionise HK's telecoms with Ativa
Tue, 13th Feb 2024
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uc
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cx
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martech
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
SourseAI bags $3m in Series A funding to expand AI telecoms platform
Thu, 7th Dec 2023
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uc
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financing
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nps
Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.
Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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retailtech
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Exclusive: Thryv continues to champion for small businesses
Mon, 20th Mar 2023
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saas
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crm
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cloud services
Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.
Customer experience: how the most popular metrics can lead you astray
Wed, 15th Mar 2023
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data analytics
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digital transformation
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cx
Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.
Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
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cx
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martech
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it automation
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Pitney Bowes appoints Venkat Rao as country manager Australia/New Zealand
Fri, 2nd Sep 2022
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nps
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pitney bowes
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coo
Pitney Bowes announces new appointments: Venkat Rao as country manager ANZ/India-ASEAN, and Joseph Saleh as COO ANZ. #PitneyBowes #ANZBiz.
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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crm
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uc
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
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crm
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uc
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fintech
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
IDC: Top 10 trends for Australia’s digital transformation
Mon, 18th Feb 2019
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digital transformation
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nps
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bots
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
Veeam's latest NPS score 3.5x industry average
Tue, 15th May 2018
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virtualisation
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crm
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cx
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.