Reputation management stories
Thryv unveils AI tool to streamline review responses
Tue, 19th Nov 2024
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cx
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martech
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ai
Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.
Deepfake fraud rises: 56% of Singapore firms affected
Thu, 3rd Oct 2024
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biometrics
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financial systems
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email security
A Regula survey reveals that over half of Singaporean companies face deepfake fraud, with 56% experiencing audio scams, sparking global concerns.
Snowflake introduces AI Data Cloud tailored for travel industry
Thu, 26th Sep 2024
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cx
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martech
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cdp
Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.
Ransomware hits 59% of UK financial firms in past 12 months
Fri, 2nd Aug 2024
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malware
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ransomware
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phishing
Bridewell research reveals 59% of financial services businesses have faced ransomware attacks in the past year, with legal fines and reputation damage as key repercussions.
Firms face rising threat of misinformation to reputation
Thu, 16th May 2024
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ai
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reputation management
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study
A new study by Fire on the Hill and Mercury Analytics reveals that 60% of companies have suffered adverse effects from misinformation, calling for urgent action to protect corporate reputations.
The messaging evolution and the fight against fraud
Fri, 26th Apr 2024
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data protection
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email security
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apm
SMS revolution's downside: Europe tackles fraud epidemic through stringent data laws and sender verification in fight to preserve trust.
Australian brands risk $74bn over poor out-of-hours service
Wed, 20th Mar 2024
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uc
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cx
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martech
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
The high cost of the cybersecurity skills gap: Why we need to act now
Wed, 17th May 2023
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advanced persistent threat protection
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cybersecurity
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reputation management
There is a worldwide cybersecurity professional shortage. But what does this mean for cybercriminals? More easy money to make.
Listen and act: Why hotels need better guest engagement
Tue, 28th Feb 2023
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cx
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martech
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social media
Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.
Three ways businesses can turn customers into advocates
Thu, 3rd Mar 2022
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crm
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cx
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martech
Recent studies have found that 74 per cent of Australians see customer experience as one of the most important factors in their purchasing decisions.
Improve your document security strategy & protect your reputation
Tue, 22nd Aug 2017
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document management
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ecm
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martech
Waking up to find your organisation on the front page of the newspaper, unfavourably, must be a CEO’s worst nightmare.
Exclusive: What’s standing between you and success? Marketing
Fri, 15th Apr 2016
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partner programmes
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digital marketing
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social media
In a world where customers are more informed and discerning than ever, marketing has become a key strategic way to build reputation and boost revenue.
Organisations underinvesting in corporate reputation
Tue, 22nd Mar 2016
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risk & compliance
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senateshj
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reputation management
Reputation management is in the limelight as businesses are finding reputation harder to manage than ever before,.
Want to land your dream job? Top recruiting trends here…
Tue, 16th Jul 2013
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data analytics
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bi
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big data
The recruiting world is changing fast - LinkedIn shares the top five global recruiting trends to help professionals land their dream job.
Companies still don’t get social media
Wed, 1st Dec 2010
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data analytics
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apps
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bi
Businesses are still failing to use social media properly, and many remain unconvinced of its usefulness, according to two new surveys.