Service management stories
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SolarWinds celebrates multiple awards for products & execs
Thu, 25th Jul 2024
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data analytics
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multi-cloud
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solarwinds
SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.
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Indosat Ooredoo Hutchison launches Indosat Smart Internet service
Thu, 25th Jul 2024
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service management
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indonesia
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cisco
Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.
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StarHub partners with ServiceNow on new enterprise service platform
Tue, 9th Jul 2024
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digital transformation
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mobile apps
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servicenow
StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.
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Revealed: Presbyterian Support Central partners with Spark
Mon, 8th Jul 2024
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productivity
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support
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nz
Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.
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ManageEngine report reveals split in AI adoption among UK IT pros
Fri, 5th Jul 2024
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ai security
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ai
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service management
ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.
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BT Group & ServiceNow extend alliance to boost experiences
Fri, 21st Jun 2024
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cx
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martech
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hcm
BT Group and ServiceNow are joining forces to enhance service management with AI, aiming to boost efficiency and customer satisfaction.
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BT Group strengthens partnership with ServiceNow to boost AI services
Fri, 21st Jun 2024
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cx
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martech
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hcm
BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.
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AI implementation in IT: professionals voice concerns
Thu, 13th Jun 2024
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multi-cloud
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data privacy
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ai
A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.
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Kinly promotes Duncan MacPherson to Global Service Director
Thu, 6th Jun 2024
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
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ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Mon, 27th May 2024
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crm
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data analytics
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big data
ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.
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SolarWinds honours partners at 2024 Transform Partner Awards
Thu, 11th Apr 2024
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digital transformation
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hybrid cloud
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multi-cloud
SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.
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Calabrio & Customer Driven expand partnership into Australia
Fri, 29th Mar 2024
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uc
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cx
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martech
Workforce management firm Calabrio expands its partnership with Customer Driven Solutions to enhance contact centre operations in Australia.
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ServiceNow, NVIDIA debut AI solutions for telecoms service management
Fri, 1st Mar 2024
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ai
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servicenow
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nvidia
ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.
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SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
Wed, 31st Jan 2024
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data analytics
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siem
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public cloud
SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.
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ServiceNow, DXC strengthen partnership with AI focus
Thu, 30th Nov 2023
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it training
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data analytics
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it automation
ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.
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Keeper Security integrates with ServiceNow enhancing cybersecurity posture
Thu, 9th Nov 2023
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devops
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application security
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devsecops
Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.
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Radware updates Cybersecurity Partner Program to boost MSSPs services
Wed, 25th Oct 2023
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data analytics
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big data
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bi
Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).
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Transforming IT with AI-powered service operations
Mon, 23rd Oct 2023
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digital transformation
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it automation
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ai
Service experience transformation is a top priority for CXOs to transform employee as well as end-user experience.
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SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
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Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government
Tue, 8th Aug 2023
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it services
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service management
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spark
The system integrator launches a new IT management for businesses & governments using artificial intelligence.