Short Message Service (SMS) stories

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

As Australia delays its 3G network shutdown, debates arise over whether concerns about the switch-off are justified or exaggerated amid the transition.

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

MoEngage launches a new platform in Australia, aimed at helping financial institutions tackle inefficiencies and deliver personalised customer experiences in real time.

MoEngage's partnership with NOVA Entertainment has boosted mobile app activity by 17% and in-app listening by 5%, enhancing user engagement through AI and analytics.

Singapore will introduce a unified SMS Sender ID, gov.sg, for all government messages by 1 July 2024, to enhance communication security and public trust.

Apple unveils major privacy advancements with Private Cloud Compute, fortified Apple Intelligence, and enhanced user control in iOS 18, iPadOS 18, and macOS Sequoia.

ACMA warns of a surge in loyalty points scam SMSs, urges vigilance. Telstra blocked 11 million scam texts monthly but seeks public help to curb threats.

SMS revolution's downside: Europe tackles fraud epidemic through stringent data laws and sender verification in fight to preserve trust.

Sendbird launches Business Messaging platform, a cost-efficient omnichannel communication solution for businesses, potentially reducing message-related expenses by 30%.

A recent analysis by Group-IB sheds light on the alarming potential of Pegasus spyware, exploring wider implications for the famed security of iOS products.

LeapXpert introduces GenAI application, Maxen, envisioned to revolutionise client communications and enhance the productivity of relationship managers, with the official launch set in March 2024.

A surge in scams targeting traditional communication channels such as SMS and email has caused Australians to lose faith in these methods, with in-app messaging emerging as the most trusted platform, according to a recent study.

Over 250,000 potential SMS and MMS scams have been reported in Australia, seeping through Telstra's hotline, with the highest number recorded on Thursdays.

Event ticketing tech firm, INTIX, pioneers the use of real-time marketing to engage customers, promote additional offerings, and enhance event revenues during an event.

Keeper Security boosts cybersecurity with new support for hardware security keys as the solitary Two-Factor Authentication (2FA) method to deter remote attacks.