Speech analytics stories
Zoom enhances AI Companion capabilities for improved productivity
Fri, 2nd Feb 2024
#
ai
#
zoom
#
connectivity
Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.
MSI Reproductive Choices & IPI push digital transformation forward
Wed, 10th Jan 2024
#
testing
#
digital transformation
#
recruitment
MSI Reproductive Choices partners with IPI for an extensive digital transformation, driving up client interaction by 23%, modernising staff management, and promoting remote working.
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
#
crm
#
contact centre
#
martech
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.