Training stories - Page 2

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

Dell Technologies has partnered with the Institute of Technical Education to launch a hybrid cloud VDI Centre, enhancing digital skills and AI readiness for Singapore's workforce.

An analysis of FTSE 100 annual reports shows a stark contrast in priorities, with 69% focusing on technology but only 7% investing in workforce skills.

Data Insight has launched The Data Academy in New Zealand, a CPD programme aimed at improving data literacy for business leaders and their teams.

AutoVRse launches the #TrainSafeWithVR campaign, harnessing virtual reality to revolutionise workplace safety training in high-risk industries across India.

Queer Town in Melbourne is ramping up efforts for LGBTIQA+ inclusion, launching new digital courses and expanding its leadership team amid global DEI debates.

A significant 60% of UK teachers are now integrating artificial intelligence into their work, revealing a major shift in educational practices, according to Twinkl.

As International Women's Day 2025 approaches, the fitness sector must confront burnout and inefficiencies, empowering women through innovative solutions.

Udemy's Q4 2024 Learning Index reveals soaring enrolments in AI (58%), leadership (42%), and cybersecurity (47%), signalling a global upskilling trend.

Wayfinder unveils WayGPT, an AI initiative aimed at empowering women in the workforce by enhancing access to education and professional development.

European IT professionals report high levels of stress and burnout, with 73% linked to demanding roles, emphasising the urgent need for better workplace support.

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

QA has become the first authorised training partner of Databricks in EMEA, enhancing access to vital data and AI training for businesses across the region.

GenAI is revolutionising businesses by dismantling data silos, enabling seamless integration and boosting efficiency across diverse operational systems.

UK tech firms are seizing opportunities in Japan, South Korea, and Taiwan's booming cybersecurity markets, projected to reach GBP £6.2 billion by 2027.

A recent survey reveals that 88% of UK employees want a greater say in the integration of AI into their workplaces, highlighting a demand for transparency and influence.

Genetec welcomed Canadian Minister Mary Ng to its Sydney Experience Centre, showcasing advanced security solutions and emphasising trade ties with Australia.

TP-Link has inaugurated its largest National Distribution Centre in Newbury, boosting storage capacity by 50% to enhance service for UK and Ireland clients.

A new report reveals a pressing AI skills gap in UK businesses, worsened by restrictive policies like IR35 and rising National Insurance contributions.

A mere 4% of public sector IT professionals believe graduates are fit for real-world roles, revealing a stark skills gap affecting project delivery.