TechDay New Zealand - Aotearoa's technology news network

Virtual Assistant stories

Friendly robot assisting university students at singapore campus help desk
NTU Singapore saves 14 days of admin work monthly with GenAI bot
Last week
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NTU Singapore’s AI-powered Lyon Bot saves over 14 days of admin work monthly by efficiently handling student accommodation queries with generative AI.
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Red Hat launches AI assistant to simplify hybrid cloud use
Wed, 21st May 2025
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virtualisation
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devops
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hybrid cloud
Red Hat unveils OpenShift Lightspeed, a generative AI assistant to simplify hybrid cloud app management, boosting efficiency across all user levels.
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Amazon unveils next-gen Alexa+, powered by generative AI
Fri, 28th Feb 2025
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In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.
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Gartner reveals top HR tech trends for 2024 including AI
Wed, 27th Nov 2024
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digital transformation
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Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.
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AI & employee focus to transform customer experience by 2025
Fri, 22nd Nov 2024
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As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
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DBS to launch Gen AI-powered customer service assistant
Thu, 25th Jul 2024
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DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.
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Diligent unveils AI suite to enhance risk management for GRC pros
Thu, 13th Jun 2024
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dei
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risk & compliance
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genai
Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.
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Booking.com launches AI Trip Planner in New Zealand
Wed, 8th May 2024
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Booking.com unveils AI Trip Planner in New Zealand, revolutionising travel planning with personalised itineraries and streamlined booking processes.
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Unit4 unveils Smart Automation Services for business efficiency boost
Thu, 28th Mar 2024
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Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.
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Sage reveals AI-powered assistant for accounting & finance sector
Tue, 5th Mar 2024
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data protection
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Sage introduces 'Sage Copilot', an AI-powered virtual assistant aimed at revolutionising productivity and amplifying growth for SMEs in the finance sector.
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Cognizant and Microsoft launch AI-powered 'Innovation Assistant'
Thu, 18th Jan 2024
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data privacy
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Cognizant partners with Microsoft to launch the Innovation Assistant, an AI-powered tool designed to bolster staff innovation and customer-led solutions.
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Mitch Locsin leads Philippines' digital transformation at PH Digicon 2023
Mon, 18th Dec 2023
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Mitch Locsin of PLDT Enterprise champions innovation and transformative leadership for the Philippines' digital future at PH Digicon 2023.
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Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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digital transformation
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Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
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61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
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Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
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Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
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Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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data analytics
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martech
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personalisation
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
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Voice recognition software market to hit $10.5 billion by 2030
Fri, 30th Dec 2022
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biometrics
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ai
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voice recognition
This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.
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Vonage launches AI Virtual Assistant for better unified comms
Tue, 12th Oct 2021
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Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.
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Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Thu, 29th Jul 2021
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Zoho's ManageEngine updates AI assistant with augmented analytics capabilities, providing narrative insights with zero human interaction.