TechDay New Zealand - Aotearoa's technology news network

Verint stories

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Verint tops in Asia Pacific for workforce solutions, says Frost & Sullivan
This month
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verint
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asia pacific
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frost & sullivan
Verint, acclaimed for its AI-powered customer engagement solutions, has been distinguished as the leading provider of workforce management.
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Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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contact centre
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cx
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martech
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
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Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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big data
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bi
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contact centre
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
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Verint announces strategic partnership with Zoom enhancing CX solutions
Fri, 27th Oct 2023
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cx
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martech
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partner programmes
Verint has formed a strategic partnership with Zoom, combining their customer experience automation solutions.
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Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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big data
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data analytics
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bi
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
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Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
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contact centre
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cx
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martech
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
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Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
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paas
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cx
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martech
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
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Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
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contact centre
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paas
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cloud services
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
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Talend appoints Casey George as Chief Revenue Officer
Fri, 11th Nov 2022
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bi
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big data
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cloud services
Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.
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8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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uc
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contact centre
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crm
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
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Verint and Adobe expand partnership to improve customer journey
Wed, 26th Feb 2020
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crm
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cx
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martech
Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys.
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Private equity deals in tech sector hit $11.79bn
Thu, 13th Feb 2020
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instructure
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logmein
Tech PE deals soar to $11.79bn in Dec '19 - GlobalData reveals a 16.7% lift in activity.
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The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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contact centre
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crm
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
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Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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crm
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contact centre
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.
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Microsoft and CyberArk lead GlobalData identity management theme
Mon, 19th Aug 2019
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microsoft
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network infrastructure
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pam
Both companies gained the highest score for the identity management theme in GlobalData’s Thematic Scorecard for the security software sector.
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Tech/talent combo key to solving underemployment, says Verint
Thu, 11th Jul 2019
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contact centre
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payroll systems
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crm
IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.
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Verint takes two Frost & Sullivan honours
Tue, 9th Oct 2018
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bi
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big data
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contact centre
In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.
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Verint takes CX to new heights with in-demand AQM solution in APAC
Thu, 12th Jul 2018
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crm
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contact centre
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cx
Aussie firms keen on Verint's AI-powered quality control tools, breaking new ground in customer service.
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Verint named in second Gartner Magic Quadrant this year
Wed, 6th Jun 2018
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contact centre
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cx
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martech
Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.
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Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
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Verint takes home leader spot in Gartner's latest Magic Quadrant
Thu, 26th Jan 2017
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gartner
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verint
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gartner magic quadrant
Verint Systems soars as Gartner's Magic Quadrant leader in Workforce Engagement Management, championing employee-driven success.
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ANZ businesses missing the human touch in digital society, report finds
Mon, 14th Nov 2016
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crm
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martech
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customer service
Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.
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Enfal threat still causing havoc to businesses after seven years of mayhem
Tue, 19th Jul 2016
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malware
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verint
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cyber attacks
Verint Systems highlights the continued threat of the Enfal malware, which has been lurking since 2004 but has been most active over the last 7 years.
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Oracle appoints Brian Donn as head of CX Cloud Applications Business
Thu, 14th Jul 2016
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cx
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martech
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oracle
Brian Donn will head Oracle's CX Cloud Applications Business across the Asia Pacific region to drive revenue growth and CX market share.