Voice of Customer stories
InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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uc
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cx
InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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uc
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cx
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martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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uc
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cx
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martech
NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
Gartner highlights six ways to improve customer experience with VoC solutions
Mon, 28th Dec 2020
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crm
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cx
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martech
Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.
INSIGHTS: Tips for transforming your customer experience
Mon, 13th Feb 2017
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cx
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martech
Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.