Voice stories - Page 2

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

Cirrus Logic, Intel and Microsoft collaborate on a new PC reference design with features to optimise immersive audio.

Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.

Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.

Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.

Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.

Evolve IP expands team to drive partner growth in UK, with appointment of Richard Howson as Partner Account Manager.

'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.

GTT appoints experienced telecom exec as CEO, strengthening their managed network security services for multinational clients.

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.

Medallia appoints new Country Manager for Australia and New Zealand to meet rising customer experience demand in the region using cloud-based technology.

The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.