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Warehouse automation shifts from cost saver to necessity

Yesterday
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robots
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digital transformation
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cx
Warehouse automation shifts from a discretionary cost play to a strategic necessity as labour shortages and weak productivity squeeze ANZ firms.
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Lyten's USD $5bn deal to build Swedish battery hub

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datacentre infrastructure
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hyperscale
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dc
Lyten buys Northvolt's Swedish battery assets in a USD $5bn deal, planning a Skellefteå hub fusing cell plants with vast AI data centres.
Martyn

AI-era contact centres become strategic CX data hubs

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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Regina manfredi

Leadership will define the future of technology

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digital transformation
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cx
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martech
Women tech leaders are reshaping AI and the workplace, proving diverse leadership is now a core driver of innovation, resilience and growth.
Australian office pros handshake customer journey dashboard scene

MaxContact Australia rebrands as Kaizn in CX advisory shift

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uc
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data analytics
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digital transformation
MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
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Insider risk costs soar as AI reshapes workplace data

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data protection
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endpoint protection
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pam
Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.
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CISOs cautious as agentic AI adoption in security lags

Last month
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firewalls
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data protection
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manufacturing
CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.
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Australian businesses ramp up spending on energy shift

Last month
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manufacturing
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data analytics
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power / energy
Australian firms plan to lift energy-transition capex as tech, AI and renewables drive momentum, but green skills shortages loom.
Ed creasey

Beyond technology: How leadership drives contact centre performance

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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
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MaxContact Australia rebrands as Kaizn in CX advisory pivot

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crm
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uc
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devops
MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.
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Zoho marks 30 years as paying customer base tops 1m

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saas
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crm
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digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
Busy new zealand cafe staff serving customers long hours summer

NZ SMEs lift hours while wage growth softens in January

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jobs
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productivity
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smb
New Zealand SMEs lifted staff hours but eased wage growth in January, leaning on existing rosters as they cautiously test post-holiday demand.
Ella ramsay

MYOB boosts contact centre insight with new analytics

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uc
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data analytics
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digital transformation
MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.
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Datapay & ELMO syncs HR & payroll for NZ employers

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saas
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digital transformation
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hcm
Datapay links with ELMO in New Zealand to sync HR and payroll data, targeting employers with complex compliance and governance needs.
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Spark & Icehouse launch free AI workshops for SMEs

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digital transformation
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ai
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icehouse
Spark and Icehouse will run free nationwide AI and productivity workshops to help New Zealand SMEs lift performance and overcome tech barriers.
Technical maintenance goes to the telecommunication

PowerX unveils AI tool to automate tower maintenance

Last month
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digital transformation
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erp
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ai
PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.
Paul braughton

UKG names Paul Broughton Asia Pacific managing director

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digital transformation
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hcm
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erp
UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.
Dunc

Blue Yonder grows FY25 revenue & boosts AI supply chain

Last month
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robots
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digital transformation
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cx
Blue Yonder posts FY25 revenue of USD $1.42 billion as it expands AI-driven planning and warehouse tools to meet rising supply chain demands.
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Cybage names Badhrinath Krishnamoorthy Global President

Last month
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digital transformation
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it services
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it industry
Cybage appoints industry veteran Badhrinath Krishnamoorthy as Global President to spearhead international growth and sharpen execution.