Zeacom stories
New Opportunities for Zeacom as it becomes Enghouse Interactive
Tue, 8th Dec 2015
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uc
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zeacom
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contact centre
International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.
The key factors in sales success
Thu, 5th Mar 2015
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uc
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zeacom
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contact centre
Realistically, none of us really know what new communication platforms and methods will emerge and be considered ‘standard’ in five years time.
Thinking Lync? Think hybrid
Mon, 23rd Feb 2015
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uc
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hybrid & remote work
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microsoft
Dean Hodgson of Zeacom champions hybrid contact centre solutions as the best fit for business adaptability and efficiency.
Contact centres have greater need for mobility and omnichannel solutions
Mon, 24th Nov 2014
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uc
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martech
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omnichannel
Customer service is ripe for a revolution, with a push towards mobility and omnichannel solutions, reveals John Cray of Enghouse Interactive.
Customer experience key to preventing churn
Tue, 21st Oct 2014
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crm
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uc
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cx
Dean Hodgson of Zeacom stresses enhancing customer experience in contact centres as essential for reducing churn, with swift problem resolution.
UC and the intelligent contact centre
Tue, 12th Aug 2014
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crm
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uc
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martech
It may not be designed for contact centres, but Zeacom's John Cray says well-integrated Lync contact centres are disruptive for the industry.
Analysing contact centres
Mon, 16th Jun 2014
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crm
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uc
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data analytics
Contact centres are pivoting from mere call handling to leveraging advanced analytics, tapping into vast data reserves to enhance service and efficiency.
New communications software for a changing communications story
Thu, 1st May 2014
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crm
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uc
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martech
Zeacom launches EICC version 8.0, transforming contact centres with its minimalist TouchPoint UI and multilingual support, redefining communication.
Lync: Great for business, even better for the contact centre
Wed, 5th Feb 2014
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crm
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uc
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martech
Lync revolutionises contact centres, boosting agent productivity and customer service by enhancing multi-channel communication.
Zeacom: Happy agent, happy customer
Fri, 1st Nov 2013
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crm
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uc
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martech
Zeacom's innovative TouchPoint interface aims to streamline contact centre work, promising ease and efficiency for happier agents and customers.
Cogent becomes Zeacom’s first NZ gold partner
Fri, 13th Sep 2013
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uc
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zeacom
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contact centre
Zeacom has announces today that Cogent has achieved ‘gold’ partner status, its first New Zealand partner to do so.
Zeacom CEO to resign before Christmas
Tue, 20th Nov 2012
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uc
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microsoft
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microsoft lync
Zeacom CEO, Miles Valentine, has resigned to explore other opportunities after founding the company 18 years ago.
Zeacom sold to Canadian firm for US$30m
Fri, 1st Jun 2012
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crm
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uc
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martech
Enghouse acquires Kiwi software powerhouse Zeacom for US$30.6m, aiming to bolster its SMB offering and expand globally.
Enterprises ready for Lync: reseller survey
Wed, 28th Mar 2012
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uc
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microsoft
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zeacom
Enterprises set to adopt Microsoft's Lync on a large scale, driven by integration ease and brand loyalty, reveals Zeacom's global reseller survey.
Call Centre innovation
Thu, 1st Dec 2011
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uc
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zeacom
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contact centre
Call centres evolve into multimedia hubs, transforming customer experiences and business intelligence for companies of all sizes.
Telco well placed in Deloitte Fast 50
Fri, 6th Nov 2009
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digital signage
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displays & projectors
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samsung
Telecommunication providers had a strong showing in this year’s Deloitte Fast 50, which ranks the fastest growing companies in New Zealand.
Communicating the vendor value
Sat, 1st Aug 2009
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saas
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uc
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healthtech
The market outlook for Unified Communications remains strong, but significant changes are expected in how it is sold.
Cut down on the human time
Mon, 1st Jun 2009
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uc
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zeacom
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contact centre
Contact centre managers in New Zealand are turning to automation to reduce costs and improve customer service.