8x8 stories
8x8 partners with ULAP Networks to tackle global CX compliance and connectivity challenges, expanding enterprise reach into 113 countries with reliable communication solutions.
8x8 launches The Power of You campaign, spotlighting customer achievements and experiences over product features in a human-centred approach.
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.
8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.
Oracle unveils AI-powered Code Assist and key upgrades to its OCI Kubernetes Engine to streamline application development and bolster AI workload management.
ProHance hires experienced IT leader Brendan Maree as Vice President and Country Manager for Australia and New Zealand, marking a major stride in regional expansion.
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
8x8 Fast Pay launches across the UK to simplify rent payments and ease council workloads with secure, flexible digital support for tenants under financial strain.
8x8 has opened a data centre in France to offer secure, GDPR-compliant AI-powered customer experience services for local businesses and public sector.
8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.
8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.
UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.
8x8 appoints Maxine Eunson as Head of Public Sector UK, reinforcing its commitment to support public organisations through growing digital challenges.
A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.
