Amtel stories
Sharing the workload
Mon, 24th Jun 2013
#
interactive intelligence
#
amtel
#
workshare
The changing work environment has thrown the doors open for dramatic growth for secure file sharing and collaboration platforms such as that from Workshare.
InIn acquires customer base from NZ reseller Amtel
Thu, 4th Apr 2013
#
uc
#
contact centre
#
interactive intelligence
Acquisition increases the company’s presence in the region, paving the way for a cloud-based communications services launch in New Zealand.
Social Media A Cautionary Tale
Mon, 10th Sep 2012
#
uc
#
contact centre
#
amtel
In the past, businesses have been used to being able to control their brands image through carefully managed marketing campaigns.
Interview with Tina Rowland, Contact Centre Manager at Massey University
Mon, 23rd Jul 2012
#
uc
#
contact centre
#
massey university
Tina Rowland details Massey University's leap from 'horse and cart to Ferrari' with its innovative contact centre upgrade, redefining customer service.