Avaya stories - Page 3
Avaya launches UC and CC subscription program
Wed, 9th Oct 2019
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Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya’s contact center and unified communications solutions based on their needs.
Avaya previews new capabilities in UC portfolio
Tue, 8th Oct 2019
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Avaya introduces Avaya IX Onespace, enhancing its UC portfolio with a unified, intelligent workspace aimed at boosting enterprise productivity and efficiency.
Batelco and Avaya bring cloud solutions to Bahrain’s SMBs
Mon, 7th Oct 2019
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telco
The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.
RingCentral pays in stock to work on solutions with Avaya
Mon, 7th Oct 2019
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RingCentral to become exclusive provider of Unified Communications as a Service solutions to Avaya with new strategic partnership.
Avaya co-builds specialised communications platform with nonprofit organisation
Mon, 7th Oct 2019
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fleet management
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csr
The new platform helps make remote learning and virtual classrooms a reality and helps to enable high-quality video collaboration between staff and parents.
Avaya makes contact-centre-as-a-service solution available on Azure
Mon, 7th Oct 2019
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The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability.
Avaya to showcase latest AI-powered applications at GITEX 2019
Tue, 3rd Sep 2019
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Avaya will unveil their latest AI-powered applications, highlighting cutting-edge advancements in AI and collaboration tech, at GITEX Technology Week 2019.
Aussie organisations lack understanding of AI, report finds
Thu, 29th Aug 2019
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Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
Security risks of neglecting the workforce experience – Avaya
Fri, 28th Jun 2019
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Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.
Avaya launches containerised UCaaS solution with Kubernetes
Thu, 30th May 2019
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public cloud
Avaya unveils a cloud-native UCaaS solution on Google Cloud with Kubernetes, empowering partners to offer scalable, just-in-time communications to SMBs.
Avaya partners with Standard Chartered to deliver CX transformation
Wed, 24th Apr 2019
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Avaya and Standard Chartered partner to enhance customer experience through a multi-year transformation project.
Avaya extends AI integration with Google Cloud
Mon, 15th Apr 2019
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hyperscale
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public cloud
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.
Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.
Avaya expands integration with Google Cloud AI
Thu, 21st Mar 2019
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This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
8x8 appoints ANZ channel senior manager
Wed, 23rd Jan 2019
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uc
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oracle
8x8 has appointed Steve Shaw as senior channel manager for ANZ, aiming to enhance regional partner collaborations and bolster cloud communications growth.
Avaya introduces private cloud delivery of its UCaaS solution
Wed, 23rd Jan 2019
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Avaya launches OneCloud ReadyNow, easing enterprise shift to cloud UCaaS/CCaaS with customised private solutions.
What AI should look like in the consumer-directed economy
Mon, 21st Jan 2019
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crm
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cx
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martech
Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.
Avaya expands AI offerings with new partnerships
Thu, 17th Jan 2019
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The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.
Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
Wed, 22nd Aug 2018
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Avaya and Unisys team up to provide the Australian government and key sectors with AI-driven, secure cloud-based unified communications solutions.
Avaya’s BI solution wins gold with blockchain integration
Mon, 30th Jul 2018
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uc
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data analytics
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blockchain
The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers.