Business Process Outsourcing (BPO) stories
Target Group & FourNet partner to enhance NICE CXone use
Last week
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uc
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digital transformation
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cx
Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.
ProHance report shows rise in global productivity hours
Tue, 17th Dec 2024
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data analytics
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it services
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productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
Maxicare improves operations with NICE Workforce Management
Wed, 27th Nov 2024
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uc
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cx
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martech
Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.
ProHance report reveals productivity divergence across sectors
Tue, 3rd Sep 2024
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supply chain & logistics
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healthtech
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productivity
ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.
Hexnode partners with Wordtext Systems to expand in Philippines
Thu, 1st Aug 2024
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iot
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edr
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personal computing devices
Hexnode partners with Wordtext Systems to bolster distribution of its UEM solutions in the Philippines, tapping into the region's BPO and IT infrastructure.
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
IT By Design opens expansive Philippines headquarters in Bonifacio Global City
Thu, 9th May 2024
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ai
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cybersecurity
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software development
IT By Design (ITBD) expands its Southeast Asia presence with new Philippines headquarters, aiming to create 250 jobs in response to industry demand for low-cost, top-tier talent.
Infinigate Group appoints Marcus Meloni as new CEO Europe
Wed, 3rd Apr 2024
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outsourcing
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bpo
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infinigate
Marcus Meloni, with over 25 years of leadership experience, has been appointed as the new CEO Europe of the Infinigate Group, a leading name in cloud and cybersecurity solutions.
FUJIFILM Business Innovation announces first partner in growth initiative
Mon, 16th Oct 2023
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it in manufacturing
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digital transformation
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partner programmes
Fujifilm Business Innovation New Zealand selects Central Business Innovation as its first official Growth Partner.
Contact Company selects Calabrio WFM to power BPO operations
Sat, 10th Jun 2023
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uc
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cx
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martech
Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.
Appian and Roboyo help Tasmania with better health outcomes
Tue, 7th Mar 2023
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it automation
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partner programmes
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rpa
Primary Health Tasmania provided its teams with organisation-wide digital dashboard analysis and reporting for all the proposal and procurement processes.
Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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uc
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cloud services
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avaya
Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.
Digital adoption an immediate priority for CFOs
Fri, 25th Jun 2021
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cfo
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outsourcing
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bpo
Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.
Fujitsu enhances RunMyProcess business process automation
Fri, 22nd May 2020
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it automation
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fujitsu
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outsourcing
Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.
Appian and Celonis partner up to boost business process transformation
Thu, 16th Jan 2020
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partner programmes
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apm
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low-code
Appian partners with Celonis to accelerate digital business process transformation and continuous improvement.
Rapid growth continues for business process applications market
Tue, 31st Dec 2019
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outsourcing
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globaldata
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bpo
New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.
APAC business process outsourcing market set to grow
Wed, 11th Dec 2019
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uc
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contact centre
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outsourcing
The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.
Harcourts chooses Nintex to advance business operations
Thu, 14th Nov 2019
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crm
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cx
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martech
Harcourts invests in Nintex Promapp to enhance global operations, streamline processes, and boost productivity for over 10,000 staff across 900 offices.
Northern Melbourne council launches cloud-based solution Nintex
Tue, 13th Aug 2019
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cx
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martech
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apm
The cloud-based solution will be used to improve customer experience, and to capture and manage processes, according to a statement.
How processes can be the key to RoI in digital transformation
Mon, 29th Oct 2018
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it automation
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rpa
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apm
Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.