TechDay New Zealand - Aotearoa's technology news network

Call Data stories

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How Australian businesses can transform customer interaction
Last week
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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Call data: Australian businesses’ overlooked tool for superior CX
This month
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
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Utilising AI voice technology to exceed Australian customer demands
This month
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big data
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bi
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cx
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
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Using big data to combat fraud in the telco network
Wed, 5th Jul 2023
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hybrid cloud
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network security
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firewall
A telco’s core business is focused on consumers. However, there is also a growing urgency to cut down on fraudulent operations within the network operations.
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Make VoIP business calling even better with affordable add-ons
Mon, 17th Oct 2022
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uc
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voip
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crm
Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.
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Datagate and NetSapiens partner to empower MSPs
Wed, 28th Jul 2021
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contact centre
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managed services
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uc
Datagate Innovation has partnered with NetSapiens to help managed service providers better understand their operations and grow their businesses.
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The case for cloud-based business phone systems
Tue, 18th Aug 2020
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uc
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voip
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contact centre
With the pandemic overhauling the means of business communication and collaboration, the time has come to consider Voice over Internet Protocol (VoIP) systems.
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New stalkerware tech wreaking havoc on personal privacy
Thu, 19th Mar 2020
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cybersecurity
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geofencing
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cios
New stalkerware 'MonitorMinor' outstrips past threats, offering unprecedented invasive surveillance.
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Natterbox launches solution to improve customer service efficiency
Thu, 14th Nov 2019
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uc
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contact centre
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crm
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
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Uganda data centre raided, operator ‘held hostage’
Mon, 9th Jul 2018
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data protection
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colocation
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government
Concerning news has emerged of a data centre in Uganda that was raided forcefully without warning by government officials.
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Data for good: Using data to help preserve our world
Thu, 19th Apr 2018
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big data
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bi
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data analytics
If you are tracking the evolution of data, it is easy to see that we are fast approaching a time when data will be considered life-critical.
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'The Red Team' discovers widespread Android vulnerability
Mon, 9th May 2016
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smartphones
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breach prevention
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technology gifts
FireEye and Mandiant have discovered a widespread Android vulnerability allowing attackers to escalate privileges.
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Data spelunking with Splunk
Mon, 19th Nov 2012
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partner programmes
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banking
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call data
A company which says its technology creates a new category of operational intelligence platforms is eyeing up the New Zealand market – and local resellers.
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Video’s killing the telephony star… but how’s your network health!
Fri, 2nd Mar 2012
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video
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oracle
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telephony
By Sanjay Castelino, vice-president product management and marketing, SolarWinds.
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Transforming business with SIP trunking
Mon, 1st Nov 2010
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ipad
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ipados
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call data
Leveraging existing infrastructure to create cost efficiencies and support great customer service.
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Tackling the telco bills
Sat, 1st Aug 2009
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contact centre
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auckland
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call data
Telecomms bills can be complex and difficult to understand, but there are tools available to help manage costs and reduce spending.