Consumer rights stories
Rocket Mobile wins best value award at NZ Compare
Thu, 19th Dec 2024
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uc
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commerce commission
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telco
Rocket Mobile has been named the Best Value Mobile Provider at the 2024 NZ Compare Awards, marking a successful second year since its rebrand.
Revised telecom code seeks stronger consumer safeguards
Tue, 17th Dec 2024
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csps
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acma
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consumer rights
Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.
Navigating the future of AI: Enhancing trust and transparency in business practices
Fri, 6th Dec 2024
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data protection
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advanced persistent threat protection
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ai
As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.
Five best practices for consumers to protect their personal data in the new world of AI
Fri, 22nd Nov 2024
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data protection
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breach prevention
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data privacy
As concerns about AI escalate, Australians are urged to adopt five key practices to better protect their personal data and enhance digital security.
Facial recognition in retail sparks privacy concerns
Fri, 22nd Nov 2024
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surveillance
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digital entertainment
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data privacy
Experts warn that facial recognition technology in retail raises significant privacy concerns, with calls for organisations to ensure public acceptability.
Study reveals UK consumer confusion over fibre broadband
Thu, 21st Nov 2024
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uc
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telco
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asa
A new study reveals 77% of UK consumers are unaware that part-copper broadband can be marketed as 'fibre', prompting calls for clearer regulations.
Chorus advocates stricter guidelines for broadband marketing
Mon, 18th Nov 2024
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uc
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chorus
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commerce commission
Chorus urges New Zealand's Commerce Commission to enforce stricter broadband marketing guidelines, promoting transparency for informed consumer choices.
Exclusive: Pyng’s CEO aims to revolutionise payments across Australia
Fri, 11th Oct 2024
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fintech
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consumer rights
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banking
Dipra Ray, CEO of Pyng, is on a mission to eliminate transaction surcharges across Australia, aiming to transform payments for consumers and merchants.
FinTech Australia and FDATA call for long needed CDR roadmap
Mon, 29th May 2023
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fintech
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australian federal budget
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consumer rights
Australia's Fintech industry body and global non-profit FDATA are urging policy-makers to establish a roadmap for CDR implementation.
Ping Identity empowers open banking adoption with additions to CDR sandbox
Wed, 2nd Sep 2020
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devops
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data analytics
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martech
Ping Identity launches new sandbox environment for open banking adoption in Australia, in line with Consumer Data Right (CDR) rules.
Ping Identity launches new CDR sandbox for Aussie financial sector
Thu, 11th Jun 2020
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devops
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fintech
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apm
Ping Identity unveils CDR sandbox to boost Aussie open banking, aiding banks and FinTechs in meeting July deadlines.
Commission warns Spark for misleading in-contract customers
Thu, 23rd May 2019
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commerce commission
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spark
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consumer rights
The warning follows an investigation into representations Spark made on its website and in emails in August and September 2018.
Why 'Right to Repair' legislation could be a new lease on life for broken devices
Fri, 22nd Mar 2019
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personal computing devices
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apple
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applecare
New California legislation could give consumers the right to repair their electronic devices, challenging manufacturers' control over repairs.
Why only 13% of shoppers trust retailers with their personal data
Mon, 11th Feb 2019
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data analytics
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digital transformation
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martech
Despite advancements in retail technology, only 13% of shoppers trust retailers with their personal data, Zebra Technologies' study reveals.
Mobile trader fines hit $1.56m with $330k for Mobile Shop
Mon, 30th Apr 2018
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commerce commission
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law
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mobile trader
Auckland-based Mobile Shop pleaded guilty to 24 charges, 12 under the Fair Trading Act and 12 under the Credit Contracts and Consumer Finance Act.
Noel Leeming hit by nine charges of breaching consumer rights
Mon, 30th Apr 2018
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commerce commission
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noel leeming
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the warehouse group
The consumer retail, owned by The Warehouse Group, will defend the nine charges, each laid by different customers, in court at the end of May.
Telstra extends handset warranties, Apple proves tricky
Tue, 12th Oct 2010
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telstra
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consumer rights
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accc
Telstra extends warranties to 24 months for handsets on 24 month contracts, but Apple products like the iPhone 4 are excluded, sparking ACCC concern.