Consumer rights stories

New BS ISO 21800 standard aims to cut fine print and make online contracts clearer for consumers across booming UK digital markets.

New Zealand tightens health advertising code, curbing influencer endorsements, tougher evidence rules and stricter protections for vulnerable people.

Cybersecurity leaders warn boards must treat data privacy as a strategic imperative as AI drives explosive growth in personal data use.

One in five Australians has been duped by fake online tickets, losing an average AUD $432 as scams surge ahead of the busy summer events season.

Storyblok partners with OtterlyAI to help brands enhance visibility on AI-driven search engines amid shifting consumer search habits.

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

New Zealand's government forms 'Anti-Scam Alliance' with banks, police and tech firms to tackle online scams through real-time data sharing.

Rocket Mobile has been named the Best Value Mobile Provider at the 2024 NZ Compare Awards, marking a successful second year since its rebrand.

As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.

Experts warn that facial recognition technology in retail raises significant privacy concerns, with calls for organisations to ensure public acceptability.

Chorus urges New Zealand's Commerce Commission to enforce stricter broadband marketing guidelines, promoting transparency for informed consumer choices.

The warning follows an investigation into representations Spark made on its website and in emails in August and September 2018.

New California legislation could give consumers the right to repair their electronic devices, challenging manufacturers' control over repairs.

Despite advancements in retail technology, only 13% of shoppers trust retailers with their personal data, Zebra Technologies' study reveals.

Auckland-based Mobile Shop pleaded guilty to 24 charges, 12 under the Fair Trading Act and 12 under the Credit Contracts and Consumer Finance Act.

The consumer retail, owned by The Warehouse Group, will defend the nine charges, each laid by different customers, in court at the end of May.

Consumer NZ fights against dodgy door-to-door sellers with nationwide campaign and free “Do Not Knock” stickers. 70% of members want them to stop calling.

Telstra extends warranties to 24 months for handsets on 24 month contracts, but Apple products like the iPhone 4 are excluded, sparking ACCC concern.