TechDay New Zealand - Aotearoa's technology news network

Consumer rights stories

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Rocket Mobile wins best value award at NZ Compare
Last week
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uc
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commerce commission
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telco
Rocket Mobile has been named the Best Value Mobile Provider at the 2024 NZ Compare Awards, marking a successful second year since its rebrand.
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Revised telecom code seeks stronger consumer safeguards
Last week
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csps
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acma
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consumer rights
Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.
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Navigating the future of AI: Enhancing trust and transparency in business practices
This month
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data protection
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advanced persistent threat protection
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ai
As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.
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Five best practices for consumers to protect their personal data in the new world of AI
Last month
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data protection
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breach prevention
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data privacy
As concerns about AI escalate, Australians are urged to adopt five key practices to better protect their personal data and enhance digital security.
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Facial recognition in retail sparks privacy concerns
Last month
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surveillance
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digital entertainment
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data privacy
Experts warn that facial recognition technology in retail raises significant privacy concerns, with calls for organisations to ensure public acceptability.
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Study reveals UK consumer confusion over fibre broadband
Last month
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uc
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telco
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asa
A new study reveals 77% of UK consumers are unaware that part-copper broadband can be marketed as 'fibre', prompting calls for clearer regulations.
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Chorus advocates stricter guidelines for broadband marketing
Last month
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uc
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chorus
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commerce commission
Chorus urges New Zealand's Commerce Commission to enforce stricter broadband marketing guidelines, promoting transparency for informed consumer choices.
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Exclusive: Pyng’s CEO aims to revolutionise payments across Australia
Fri, 11th Oct 2024
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fintech
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consumer rights
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banking
Dipra Ray, CEO of Pyng, is on a mission to eliminate transaction surcharges across Australia, aiming to transform payments for consumers and merchants.
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FinTech Australia and FDATA call for long needed CDR roadmap
Mon, 29th May 2023
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fintech
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australian federal budget
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consumer rights
Australia's Fintech industry body and global non-profit FDATA are urging policy-makers to establish a roadmap for CDR implementation.
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Ping Identity empowers open banking adoption with additions to CDR sandbox
Wed, 2nd Sep 2020
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devops
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data analytics
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martech
Ping Identity launches new sandbox environment for open banking adoption in Australia, in line with Consumer Data Right (CDR) rules.
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Ping Identity launches new CDR sandbox for Aussie financial sector
Thu, 11th Jun 2020
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devops
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fintech
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apm
Ping Identity unveils CDR sandbox to boost Aussie open banking, aiding banks and FinTechs in meeting July deadlines.
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Commission warns Spark for misleading in-contract customers
Thu, 23rd May 2019
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commerce commission
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spark
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consumer rights
The warning follows an investigation into representations Spark made on its website and in emails in August and September 2018.
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Why 'Right to Repair' legislation could be a new lease on life for broken devices
Fri, 22nd Mar 2019
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personal computing devices
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apple
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applecare
New California legislation could give consumers the right to repair their electronic devices, challenging manufacturers' control over repairs.
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Why only 13% of shoppers trust retailers with their personal data
Mon, 11th Feb 2019
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data analytics
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digital transformation
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martech
Despite advancements in retail technology, only 13% of shoppers trust retailers with their personal data, Zebra Technologies' study reveals.
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Mobile trader fines hit $1.56m with $330k for Mobile Shop
Mon, 30th Apr 2018
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commerce commission
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law
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mobile trader
Auckland-based Mobile Shop pleaded guilty to 24 charges, 12 under the Fair Trading Act and 12 under the Credit Contracts and Consumer Finance Act.
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Noel Leeming hit by nine charges of breaching consumer rights
Mon, 30th Apr 2018
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commerce commission
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noel leeming
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the warehouse group
The consumer retail, owned by The Warehouse Group, will defend the nine charges, each laid by different customers, in court at the end of May.
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Telstra extends handset warranties, Apple proves tricky
Tue, 12th Oct 2010
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telstra
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consumer rights
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accc
Telstra extends warranties to 24 months for handsets on 24 month contracts, but Apple products like the iPhone 4 are excluded, sparking ACCC concern.