TechDay New Zealand - Aotearoa's technology news network

Contact Centre stories - Page 6

Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with web chat, text messaging, remote access services, and video conferencing to manage customer interactions. Contact Centres are most associated with the provision of support, assistance or guidance on products or services offered by companies serving large numbers of customers. Some are ‘outbound’ – that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive incoming contacts from people looking for help. Many combine both inbound and outbound functions. Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual, with people working ‘in’ the contact centre from home.
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Aussies lose trust in traditional comms due to scam surge, study reveals
Thu, 21st Mar 2024
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ai agents
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cloud services
A surge in scams targeting traditional communication channels such as SMS and email has caused Australians to lose faith in these methods, with in-app messaging emerging as the most trusted platform, according to a recent study.
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Three reasons contact centres are embracing Open CcaaS
Thu, 21st Mar 2024
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With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
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NVIDIA extends Omniverse Cloud functionality through new APIs
Thu, 21st Mar 2024
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uc
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digital twins
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genai
NVIDIA expands Omniverse Cloud functionality with new APIs, integrating with major software firms to enhance digital twin technologies and simulation capabilities in automation industries.
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Australian brands risk $74bn over poor out-of-hours service
Wed, 20th Mar 2024
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cx
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martech
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
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NVIDIA's AI & digital twins revolutionising industrial automation
Wed, 20th Mar 2024
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robots
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supply chain & logistics
NVIDIA utilises artificial intelligence and digital twins in groundbreaking suite of software, revolutionising industrial automation processes from manufacturing to logistics.
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Johnson & Johnson & NVIDIA aim to boost AI use in surgery
Wed, 20th Mar 2024
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data privacy
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Johnson and Johnson MedTech partners with NVIDIA to explore AI's potential in enhancing operating room efficiency and clinical decisions, accelerating real-time insights for medical professionals globally.
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Rockwell Automation & NVIDIA team up for future factory innovation
Wed, 20th Mar 2024
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robots
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digital transformation
Rockwell Automation collaborates with NVIDIA to harness artificial intelligence, cloud computing and robotics for advancing the future of industrial operations, aiming to simplify digitalisation for automation clients.
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NetApp & NVIDIA partnership to boost AI data retrieval
Wed, 20th Mar 2024
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crm
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public cloud
NetApp and NVIDIA partner up to boost retrieval-augmented generation for AI applications, enhancing data access and privacy for hybrid multicloud.
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NVIDIA boosts Omniverse digital twins with Apple Vision Pro integration
Tue, 19th Mar 2024
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digital twins
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personal computing devices
NVIDIA integrates its Omniverse digital twin platform with Apple Vision Pro, unveiling a groundbreaking software framework that enables real-time 3D streaming of industrial digital twins, transforming spatial computing experiences.
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NVIDIA launches Earth-2 platform to tackle climate change impacts
Tue, 19th Mar 2024
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digital twins
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NVIDIA launches Earth-2, a climate digital twin cloud platform, addressing $140bn worth of weather-related economic damage with AI-backed high-resolution simulations and timely data updates.
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NVIDIA unveils next-gen data centre blueprint with advanced AI supercomputers
Tue, 19th Mar 2024
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datacentre infrastructure
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hyperscale
NVIDIA unveils blueprint for next-gen data centres backed by advanced AI supercomputers, Omniverse digital twins, and key industry collaborators, bolstering efficient AI infrastructure.
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Workplace communications: The role of AI and audio-visual solutions
Mon, 18th Mar 2024
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uc
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it training
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data privacy
AI and audio-visual technology are revolutionising workplace communications and increasing sustainability, set to automate 40% of the working day.
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iManage adds 300 customers, 2023 recurring revenue jumps 36%
Fri, 15th Mar 2024
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cx
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iManage, a London-based cloud services company, records impressive growth in 2023 with the addition of over 300 new customers and a 36% jump in annual recurring revenue.
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UK firms to bolster AI spending despite ROI concerns
Thu, 14th Mar 2024
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digital twins
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llms
Despite mixed confidence in return on investment, UK IT decision makers plan to boost artificial intelligence funding in 2024, amidst fears of premature adoption, reveals a study by NetApp and YouGov.
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Publicis Sapient acquires Spinnaker SCA to boost digital supply chain capabilities
Wed, 13th Mar 2024
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data analytics
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martech
Publicis Sapient acquires Spinnaker SCA to bolster its digital supply chain transformation capabilities, promising enhanced efficiency and advanced analytics for clients.
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APAC companies embracing AI & IoT while cybersecurity lags behind
Wed, 13th Mar 2024
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blockchain
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iot
APAC companies are increasingly integrating AI and IoT into their operations but lack robust cybersecurity measures, according to a recent study by Kaspersky.
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GenAI crowned top opportunity for tech businesses in 2024 by EY
Wed, 13th Mar 2024
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physical security
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digital twins
EY ranks Generative AI (GenAI) as the most significant opportunity for tech firms in 2024, kick-starting a potential industry revival, but warns of tech maturity and associated risks.
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Reveille Software unveils Sentry for Microsoft Teams monitoring
Wed, 13th Mar 2024
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firewalls
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ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
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One NZ appoints Nick Quin as new Head of Public Sector
Mon, 11th Mar 2024
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uc
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firewalls
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hyperscale
Nick Quin joins technology firm One NZ as new Head of Public Sector, tasked with bolstering the company's relationships with government, and driving their technological transformations.
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Emerging tech & monitoring gaps plaguing business compliance
Fri, 8th Mar 2024
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apm
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risk & compliance
Veritas Technologies reports businesses are struggling to modernise their compliance monitoring, failing to routinely incorporate video and monitor off-channel communication, resulting in escalating non-compliance fines.