Contact Centre stories - Page 81
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Spark NZ takes home award from one of its newest partners
Tue, 4th Oct 2016
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uc
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contact centre
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interactive intelligence
Spark New Zealand has won the APAC partner of the year award at the 2016 Interactive Intelligence Partner Awards.
The eight product lines that make up Salesforce
Tue, 4th Oct 2016
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crm
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uc
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data analytics
Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.
Cyara and blackchair put customer experience monitoring under the spotlight
Mon, 3rd Oct 2016
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crm
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uc
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cx
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.
QPC beats out several vendors, wins Toowoomba MSP contract
Fri, 30th Sep 2016
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uc
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partner programmes
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open source
Toowoomba council signs managed services contract with contact centre solutions company QPC for customer support and upgrades.
JCurve Solutions covers ERP cloud bases with six new strategic partnerships
Fri, 30th Sep 2016
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uc
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fintech
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financial systems
JCurve's ERP cloud landscape grows with strategic deals in eCommerce, banking and more, boosting SMB efficiency across ANZ.
Ignite 2016: Move your business communication to Skype
Thu, 29th Sep 2016
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uc
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microsoft
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voip
Over the past year we’ve been working on making the best experience for communicating with others, across all the devices you use for work.
Microsoft Azure to power 'the future of connected driving' with Renault-Nissan
Wed, 28th Sep 2016
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uc
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public cloud
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cartech
Microsoft teams up with Renault-Nissan Alliance to work on the new generation of connected driving & autonomous services, through Microsoft Azure.
Can you abuse technology? It definitely works the other way around!
Tue, 27th Sep 2016
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uc
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martech
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smart home
Many abuse Siri and similar AI, raising concerns about the morality of our digital manners and the potential impact on society.
The incredible system that every IT department needs
Sat, 24th Sep 2016
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uc
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network infrastructure
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sdn
Discover Netscout, the hidden gem revolutionising IT monitoring with InfiniStream, the 'big data device' essential for any tech department.
What does today's customer want? New study finds experience in ANZ is getting worse
Thu, 22nd Sep 2016
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crm
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uc
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cx
You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.
Genesys announces its new Microsoft status
Wed, 21st Sep 2016
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uc
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cx
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martech
Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
Singtel and Optus Business extend ANZ contract
Mon, 19th Sep 2016
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uc
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contact centre
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optus
Singtel and Optus Business extend managed services deal with ANZ for four more years. #ICT #partnership #financialservices.
Mastercard searching for Kiwi startup collaboration partners
Thu, 15th Sep 2016
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uc
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martech
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commerce systems
Mastercard is looking for Kiwi startups to collaborate with and help scale their businesses through their startup engagement programme, Start Path.
Empired set to drive Royal Automotive Association's digital transformation
Wed, 14th Sep 2016
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uc
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digital transformation
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public cloud
Driving transformation has a whole new meaning to the Royal Automobile Association (RAA) of South Australia, as the company partners with Empired.
Evolve IP eyes Asia-Pacific expansion for cloud and data center services
Tue, 13th Sep 2016
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uc
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hyperscale
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dc
Evolve IP sets sights on the Asia Pacific and Australia regions for cloud services and virtual data center coverage.
Grumpy tech guy: Welcome to Transylvanian tech support hell
Tue, 13th Sep 2016
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uc
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endpoint protection
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edr
Frustrated by a phone glitch, a journalist's call to tech support takes a bizarre turn as he's connected to a call centre in Transylvania.
Australian not-for-profit digitally transforms for client security
Tue, 6th Sep 2016
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uc
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converged infrastructure
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avaya
The Nutanix platform was put in place to securely enable Avaya contact centre and video conferencing - a key component of its digital strategy.
Microsoft APC Day 1 highlights: Don't be a passenger
Tue, 6th Sep 2016
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uc
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data analytics
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digital transformation
The Microsoft Australia Partner Conference 2016 gets underway with keynotes emphasizing the importance of defining your own future.
APC 2016 Day 1: Opportunities abound says Microsoft
Tue, 6th Sep 2016
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uc
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data analytics
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software development
Microsoft has told its Australian partners there are 'absolutely stunning' opportunities ahead and outlined new multi-billion dollar opportunities.
Samsung NZ issues recall of all Galaxy Note7 smartphones
Mon, 5th Sep 2016
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smartphones
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uc
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samsung
Samsung New Zealand is recalling all Samsung Galaxy Note7s currently in circulation, after global reports that batteries could explode.