Contact Centre stories - Page 91
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Top ICT companies honoured by Frost & Sullivan
Fri, 19th Jun 2015
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uc
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iaas
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microsoft
Microsoft, Huawei, Fortinet, F5 Networks, AWS, Microsoft and Telstra among who's who of tech companies honoured at Frost & Sullivan APAC ICT awards.
United States prisons utilise VoIP technology
Thu, 18th Jun 2015
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uc
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voip
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contact centre
In the United States 99.6% of all prison and jail customers have converted to the VoIP Secure Calling Platform (SCP) provided by Securus Technologies.
3CX teams up with G12 Communications to deliver VoIP
Thu, 18th Jun 2015
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uc
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cx
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martech
3CX partners with American VoIP provider G12 Communications, expanding its network of US-based VoIP providers.
Interactive Intelligence hunts cloud resellers
Wed, 17th Jun 2015
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uc
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partner programmes
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contact centre
Interactive Intelligence is on the prowl for new channel partners following the launch of its first full-cloud offering.
Westcon and Sonus, teaming up to bring Skype for Business to Kiwis
Thu, 11th Jun 2015
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uc
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voip
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contact centre
Westcon Group and Sonus, the real-time communications vendor, have signed a distributor partnership agreement for New Zealand.
Windows Phone users: The WhatsApp wait is nearly over
Thu, 11th Jun 2015
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uc
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voip
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whatsapp
WhatsApp, complete with its new VoIP capabilities, is expected to be available to Windows Phone users soon, according to latest reports.
BYOD and mobility boosting VoIP market
Thu, 11th Jun 2015
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uc
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wireless networks
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personal computing devices
The increase in smart devices has lead to a growth the VoIP services across the growth, according to new research.
Mobile VoIP skyrocketing
Wed, 10th Jun 2015
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uc
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voip
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contact centre
The amount of mobile data downloaded is expected to double yearly, driven by the use of tablets, modems, and smartphones.
AudioCodes' second quarter revenues looking bleak
Wed, 10th Jun 2015
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uc
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voip
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audiocodes
AudioCodes has announced its revenues for the second quarter of 2015 are anticipated to be lower than previously estimated.
Top 10 tech trends government CIOs must prioritise
Thu, 4th Jun 2015
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uc
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fleet management
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contact centre
Legacy IT systems, stretched IT budgets and a lack of critical IT skills are just some of issues that are inhibiting government CIOs.
Enghouse takes Skype for Business 2015 into the contact centre
Thu, 4th Jun 2015
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crm
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martech
Enghouse Interactive has added support for Skype for Business 2015 to its communications centre offering to provide a full omni-channel experience.
Hands-on review: Plantronics Savi Wireless Headset for business
Wed, 3rd Jun 2015
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gaming
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crm
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uc
Plantronics Savi Headset emerges as a multi-tasking marvel for modern businesses, meshing phone, mobile and PC connectivity.
Microsoft WiFi: coming soon?
Wed, 3rd Jun 2015
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uc
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wireless networks
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microsoft
Microsoft is developing a new WiFi service called Microsoft WiFi with the aim of offering hassle-free internet access worldwide.
Igel brings enhanced voice and video to thin clients
Thu, 28th May 2015
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uc
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daas
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cisco
Voice and video technology in virtual IT environments just got a little easier with Windows embedded Igel thin clients now compatible with Cisco VXME.
Genesys boosts channel expertise with new ANZ channel director
Thu, 28th May 2015
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uc
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contact centre
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genesys
Webster will spearhead a regional partner support network across ANZ, building on the momentum established by Genesys’ existing channel program.
Scammers using VoIP to target mobile phone users
Thu, 28th May 2015
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uc
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email security
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cybersecurity
Scammers are using technology to do their dirty work, and new applications are making it easier to orchestrate scams to steal personal information.
Meet SkipRoaming: 'Like WhatsApp on steroids'
Tue, 26th May 2015
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uc
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messenger
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voip
UK tech firm SkipRoaming has launched an app that aims to reduce the cost of mobile international and roaming calls.
NZ-based Virsae gears up for global growth
Tue, 26th May 2015
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uc
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capital
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virsae
Virsae, the Auckland-based cloud services provider, is looking to raise $3 million from equity investors to accelerate growth internationally.
HP South Pacific signs up as ShoreTel reseller partner
Mon, 25th May 2015
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uc
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contact centre
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shoretel
ShoreTel announces HP South Pacific has joined its Champion Partner Program to provide unified communications services.
VoIP and IMS market hits $1.3bn
Mon, 25th May 2015
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uc
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wireless networks
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cloud services
The carrier VoIP market is off to a strong start in 2015 and shows no signs of letting down, with more providers expanding their offerings.