Customer engagement stories - Page 16
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Tourwriter appoints Lisa Gardiner as Head of Growth
Fri, 12th Aug 2022
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cx
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martech
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travel
Tourwriter, a technology company in travel, has announced the appointment of Lisa Gardiner as its new growth head.
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Yubico appoints Selina Goh & Derix Suartyo as ASEAN regional sales director & ASEAN solutions engineering lead
Fri, 29th Jul 2022
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digital transformation
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cx
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martech
Yubico hires Selina Goh and Derix Suartyo in roles to support strategic growth in APAC; both bring extensive experience in cybersecurity and IT infrastructure.
Tranxactor Group to build customer loyalty with Oracle
Thu, 28th Jul 2022
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cx
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martech
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commerce systems
Tranxactor selects Oracle Cloud Infrastructure to offer immersive customer engagement and loyalty programs to brands.
Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate vice president
Fri, 22nd Jul 2022
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cx
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martech
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microsoft
Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.
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Colt Technology Services appoints Katsuya Oe as Asia sales vice president
Fri, 1st Jul 2022
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cx
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martech
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sales
Katsuya Oe appointed as Colt's Asia sales VP to lead enterprise sales in Japan and strategic alliances in Hong Kong and Singapore.
Twilio appoints Nicholas Kontopoulos as Asia Pacific & Japan marketing vice president
Fri, 3rd Jun 2022
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cx
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martech
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sap
Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.
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Confluent appoints Gavin Jones as Australia & New Zealand sales vice president
Fri, 27th May 2022
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data analytics
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cx
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martech
Confluent has appointed Gavin Jones as Australia and New Zealand sales VP, tasked with growing the company's presence in the region.
Twilio appoints Reeny Sondhi & Amy Holcroft as chief digital officer & chief privacy officer
Fri, 6th May 2022
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data analytics
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cx
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martech
Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.
Twilio appoints Reeny Sondhi as Chief digital officer
Fri, 6th May 2022
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data analytics
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cx
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martech
Twilio has hired Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer to focus on customer engagement and privacy.
Flintfox appoints Chris Dieringer as Chief Customer Officer
Fri, 1st Apr 2022
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digital transformation
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cx
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martech
Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
ActiveCampaign automates sales engagement into customer lifecycle
Mon, 8th Nov 2021
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cx
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martech
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sales
ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.
How card-linked loyalty programs will take eCommerce to the next level
Thu, 14th Oct 2021
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crm
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cx
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martech
A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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crm
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uc
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cx
Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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crm
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cx
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martech
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
The importance of anticipatory design in mobile banking
Fri, 1st Oct 2021
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crm
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uc
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fintech
Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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uc
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cx
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martech
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
The opportunity for CIOs to impact the customer experience
Thu, 16th Sep 2021
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crm
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cx
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martech
The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.
‘A question of respect’ — Consumer reactions to poor digital services have hardened during the pandemic
Mon, 30th Aug 2021
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crm
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cx
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martech
Digital services have become an essential part of people's lives during the pandemic, with 85% relying on them, says a new report.
Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
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crm
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cx
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martech
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.