Customer Expectations stories

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

Fujitsu and SAP Fioneer have teamed up to develop a specialised cloud platform, aiming to enhance Japan's insurance sector by March 2026.

FedEx readies for a festive surge in Asia Pacific, utilising tech solutions and a workforce of 28,000 to ensure seamless deliveries during peak shopping.

A new report reveals traditional banks struggle to leverage cloud investments effectively, contrasting with fintechs that prioritise sales growth.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

Australian consumers now see excellent customer service from small businesses as a basic expectation, with 24% willing to pay more for superior experiences, new Zoho research reveals.

Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.

UK banks struggle to innovate despite growing balance sheets, with 77% under pressure to keep up, a SaaScada study reveals.

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

NetSuite unveils AI-driven features at SuiteWorld 2024, promising enhanced productivity and seamless integration for users, at no extra cost.

SOTI Snap’s latest update, with AI-driven paper digitisation and multilingual form generation, aims to streamline Australian retail operations for efficient peak season management.

Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.

Enviz partners with Hall and Hart to transform home design with VR, offering clients an immersive experience that improves visualisation and decision-making.

Adyen enters the Indian market with RBI authorisation, launching local payment processing and a Bengaluru tech hub to support digital payment growth.

Malaysia Aviation Group partners with GrowthOps Asia and Anchora to boost marketing through tech upgrades, aiming to personalise and enhance customer experiences.

Salesforce's latest report reveals rising challenges for sales teams, with 66% of professionals in Singapore finding it harder to meet customer expectations.

More than a third of global enterprises are struggling to attract essential AI and data talent, jeopardising their AI ambitions, an IDC study reveals.

A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.

As eCommerce expands towards an estimated market value of USD $9.3 trillion by 2027, combining network tokenisation and Click to Pay can help merchants enhance security and convenience, reducing cart abandonment and boosting customer loyalty.

Barclays is teaming up with Microsoft to boost its security systems, leveraging AI to enhance detection and protection, securing trust in their digital framework.